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E-Series core dump Assertion failed: file vdmStripe.cc

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e-series-santricity-os-controller-software
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esg
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Applies to

  • NetApp E-Series
  • SANtricity OS 11.70.x ~ prior to 11.80.1 

Issue

  • The controller resets and generates a core dump.
  • Controller reset is reported in the storage array events (Support > Events) as well as in the MAJOR-EVENT-LOG in support data

B:3/7/23, 4:50:46 PM (16:50:46) 6826 400f Controller reset by its alternate - Shelf 99, Bay A ----> Reboot Reason : CCM: REBOOTALT_CCM_INCOMPLETE_RECLAIM_BFR_RST 
B:3/7/23, 4:50:46 PM (16:50:46) 6825 400c Controller placed offline - Shelf 99, Bay A ----> Reboot Reason : CCM: REBOOTALT_CCM_INCOMPLETE_RECLAIM_BFR_RST 
B:3/7/23, 4:50:38 PM (16:50:38) 6824 2112 Controller cache battery is fully charged - Shelf 99, Controller 2, Bay 1 - 29C, 8.16V, 13780mAH 
B:3/7/23, 4:50:21 PM (16:50:21) 6823 4010 Controller reset - Shelf 99, Bay B ----> Reboot Reason : REBOOT_VKI_SIGSEGV

  • E-Series support data (state-capture-data file) includes the following exception in excLogShow command output:

---- Log Entry #0 (Core 0) Mar-07-2023 11:53:44 AM ----
03/07/23-16:48:36 (raidSched1): PANIC: Assertion failed: file vdmStripe.cc, line 1279
2023-03-07 16:48:40.569937
Assertion failed: file vdmStripe.cc, line 1279

Backtrace of the crashed thread:
#0  0x00007f40c592c799 in raise () from /lib/x86_64-linux-gnu/libc.so.6
No symbol table info available.
#1  0x00007f40c5c4e4fa in vkiPanic () from /raid/lib/libeos-System.so
No symbol table info available.
#2  0x00007f40c5c4e63e in _vkiReboot () from /raid/lib/libeos-System.so
No symbol table info available.
#3  0x00007f40c5c4a074 in _vkiLogMsg () from /raid/lib/libeos-System.so
No symbol table info available.
#4  0x00007f40c5c4a4e3 in _vkiCmnErr () from /raid/lib/libeos-System.so
No symbol table info available.
#5  0x00007f40b21efe54 in vdm::Stripe::unmark(buf*, bool) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#6  0x00007f40b15a69cd in vdm::RAIDImpl::write2_Breakup(buf*) () from /raid/lib/libeos-RAID.so
No symbol table info available.
#7  0x00007f40b1587961 in iop::IoScheduleManagerMulticore::raidCacheSchedulerTask1() () from /raid/lib/libeos-RAID.so
No symbol table info available.
#8  0x00007f40c5c51d78 in vkiTask () from /raid/lib/libeos-System.so
No symbol table info available.
#9  0x00007f40c5856fa3 in start_thread () from /lib/x86_64-linux-gnu/libpthread.so.0
No symbol table info available.
#10 0x00007f40c59edeff in clone () from /lib/x86_64-linux-gnu/libc.so.6
No symbol table info available.

  • iditn stats show multiple drives rejecting IO requests.

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