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    • How to return a defective part to NetApp using DHL
      https://kb.netapp.com/Support/NSS/Installed_Products/How_to_return_a_defective_part_to_NetApp_using_DHL
      Applies to NetApp defective parts NetApp unused parts Description How to return defective hardware parts to NetApp using DHL
    • Who can view the orders in the Order Status Tool
      https://kb.netapp.com/Support/NSS/Support_Site/Who_can_view_the_orders_in_the_Order_Status_Tool
      Applies to NetApp Customers NetApp Partners Answer NetApp customers or NetApp partners whose company is updated as Billing address company on the NetApp Sales Order will be able to view the orders in ...Applies to NetApp Customers NetApp Partners Answer NetApp customers or NetApp partners whose company is updated as Billing address company on the NetApp Sales Order will be able to view the orders in the Order Status Tool. Additional Information Shipping address company will not be able to view the order status in the order status tool. How to track Sales Orders for customers and account teams
    • How to modify privileges of existing users in NetApp Support Account
      https://kb.netapp.com/Support/General_Support/How_to_modify_privileges_of_existing_users_in_NetApp_Support_Account
      Modify privileges, existing users, NSS, managing cases.
    • What to do when a system goes EOS (end of support)
      https://kb.netapp.com/Support/NSS/Entitlement/What_to_do_when_a_system_goes_EOS_end_of_support
      NetApp Systems nearing or at end of support For systems prior to EOS date: Contact Account Team/Sales representative to arrange a technology refresh prior to the part EOS date. For systems already at ...NetApp Systems nearing or at end of support For systems prior to EOS date: Contact Account Team/Sales representative to arrange a technology refresh prior to the part EOS date. For systems already at EOS date: Contact Sales team regarding implementation of EOS PVR's if applicable. EOS parts via Blue XP digital advisor Notifications are send in advance via Customer Service Bulletins and on the NetApp website for EOS systems EOS systems will not be eligible for: Auto Support notifications
    • What does Non-Entitled Support (NES) service agreement cover?
      https://kb.netapp.com/Support/NSS/Installed_Products/What_does_Non_Entitled_Support_NES_service_agreement_cover
      Applies to NetApp Hardware products Answer The non-entitled support (NES) service entitles the Customer (by Serial Number) the following: Includes: One technical case for hardware related issue involv...Applies to NetApp Hardware products Answer The non-entitled support (NES) service entitles the Customer (by Serial Number) the following: Includes: One technical case for hardware related issue involving the Serial Number Phone support Replacement parts as best effort or next business day delivery EOS (End of service) hardware ASP contracts Onsite support and installation of hardware Any software support that involves download of NetApp software fixes, patches or upgrades Additional Information
    • How to register for NetApp Support Site account as a Customer user
      https://kb.netapp.com/Support/NSS/User_Profile/How_to_register_for_NetApp_Support_Site_account_as_a_Customer_user
      Register for NetApp Support Site account as a Customer user Individuals who are new to the NetApp Support Site (NSS) and have not yet registered, and their company is a NetApp Customer, should follow ...Register for NetApp Support Site account as a Customer user Individuals who are new to the NetApp Support Site (NSS) and have not yet registered, and their company is a NetApp Customer, should follow these steps: Once the details are filled in, click on the checkbox to authorize NetApp and it's partners to use the details entered and click on Register. How to Register for a NetApp Support Site (NSS) Account as a Reseller or Partner How to register for NetApp Support Site account as a Guest user
    • How to modify Contact information associated to system on NetApp Support Site
      https://kb.netapp.com/Support/NSS/Support_Site/How_to_modify_Contact_information_associated_to_system_on_NetApp_Support_Site
      Locate the desired serial number by searching the list or selecting the 'Serial number' option from the dropdown menu. (Note: For step-by-step guidance, use the 'Walk Me Through' feature.) In the syst...Locate the desired serial number by searching the list or selecting the 'Serial number' option from the dropdown menu. (Note: For step-by-step guidance, use the 'Walk Me Through' feature.) In the system details page, scroll to the contact detail section to update or modify the primary contact, parts delivery contact, or the service report contact associated with that serial number
    • FAQs for NetApp adoption of MS Azure AD B2C for login
      https://kb.netapp.com/Support/NSS/User_Profile/FAQs_for_NetApp_adoption_of_MS_Azure_AD_B2C_for_login
      NetApp is adopting Microsoft Azure Active Directory Business-to-Customer identity as a service (MS AD B2C) for Partner, Customer, and Guest login. The KB contains FAQs on NetApp's adoption of MS Azure...NetApp is adopting Microsoft Azure Active Directory Business-to-Customer identity as a service (MS AD B2C) for Partner, Customer, and Guest login. The KB contains FAQs on NetApp's adoption of MS Azure AD B2C for login.
    • How to register for NetApp Support Site account as a Guest user
      https://kb.netapp.com/Support/NSS/User_Profile/How_to_register_for_a_NetApp_Support_Site_account_as_a_Guest_user
      Register for NetApp Support Site account as a Guest user Individuals who are new to the NetApp Support Site (NSS) and have not yet registered, and who are neither customers nor partners, should follow...Register for NetApp Support Site account as a Guest user Individuals who are new to the NetApp Support Site (NSS) and have not yet registered, and who are neither customers nor partners, should follow these steps: Click on the checkbox to authorize NetApp and it's partners to use the details entered and click on Register. How to Register for a NetApp Support Site (NSS) Account as a Reseller or Partner How to register for NetApp Support Site account as a Customer user
    • Why are some support cases visible on the NetApp Support Site but missing in BlueXP's case management?
      https://kb.netapp.com/Support/NSS/Support_Site/Why_are_some_support_cases_visible_on_the_NetApp_Support_Site_but_missing_in_BlueXP_s_case_management
      Applies to BlueXP NetApp Support Site All NetApp Products Answer BlueXP case management does not display technical cases older than 3 months Additional Information · Manage your support cases(Preview)...Applies to BlueXP NetApp Support Site All NetApp Products Answer BlueXP case management does not display technical cases older than 3 months Additional Information · Manage your support cases(Preview) · Non-technical cases are not visible in BlueXP
    • How to upgrade ONTAP legacy licenses to ONTAP NetApp License File (NLF)
      https://kb.netapp.com/Support/NSS/Licensing/How_to_upgrade_ONTAP_legacy_licenses_to_ONTAP_NetApp_License_File_NLF
      Applies to ONTAP 9.10 and later Description How to upgrade ONTAP legacy license keys to ONTAP NLF