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    • FAQ: NVMe Flash Cache module firmware update
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/FAQ__NVMe_Flash_Cache_module_firmware_update
      Unlike previous iterations of Flash Cache where FW was available with system firmware, the NVMe Flash Cache FW is available on the NetApp Support Site Drive Firmware Page as part of the All FW package...Unlike previous iterations of Flash Cache where FW was available with system firmware, the NVMe Flash Cache FW is available on the NetApp Support Site Drive Firmware Page as part of the All FW package or as individual downloads. Unlike storage HDD or SSD firmware, there are no messages indicating that "firmware will now be updated". However, there are three EMS events that are logged in ONTAP 9.1 or later that track completion of the firmware update:
    • Amber Warning LED due to 'Uncorrectable PCI Error'
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Amber_Warning_LED_due_to_Uncorrectable_PCI_Error
      Applies to FAS8300 Issue Controller has Amber LED lit due to an 'Uncorrectable PCI Error' Cluster::> system controller service-event show Node ID Event Location Event Description ---------------- --- ...Applies to FAS8300 Issue Controller has Amber LED lit due to an 'Uncorrectable PCI Error' Cluster::> system controller service-event show Node ID Event Location Event Description ---------------- --- ---------------------------------- ---------------------- Cluster-N1 1 PCIe Slot 2 Unrecoverable PCI Error SP event log shows the following 1e1 | 11/13/2020 | 13:11:04 | Unknown #0xb3 | | Asserted | absent FRU: MID1_FRU 1e2 | 11/13/2020 | 13:11:06 | Unknown #0xb3 | | Deasserted | absent FRU:
    • ic.HAInterconnectLinkDown occurring frequently
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/ic_HAInterconnectLinkDown_occurring_frequently
      [?] Thu Apr 28 02:00:00 +0000 [node-1: statd: ic.HAInterconnectLinkDown:error]: HA interconnect: External link #0 has been down for 73387 minutes. [?] Thu Apr 28 03:00:00 +0000 [node-1: statd: ic.HAIn...[?] Thu Apr 28 02:00:00 +0000 [node-1: statd: ic.HAInterconnectLinkDown:error]: HA interconnect: External link #0 has been down for 73387 minutes. [?] Thu Apr 28 03:00:00 +0000 [node-1: statd: ic.HAInterconnectLinkDown:error]: HA interconnect: External link #0 has been down for 73447 minutes. [?] Thu Apr 28 04:00:00 +0000 [node-1: statd: ic.HAInterconnectLinkDown:error]: HA interconnect: External link #0 has been down for 73507 minutes.
    • A400/FAS8300/FAS8700 PSU missing even after replacement
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/A400_FAS8300_FAS8700_PSU_missing_even_after_replacement
      Tue May 14 13:05:57 -0700 [scc57n13b: env_mgr: callhome.chassis.ps.rm:error]: Call home for CHASSIS POWER SUPPLY REMOVED: PS 1 Health alert for missing FRU is present on the cluster: Probable Cause: P...Tue May 14 13:05:57 -0700 [scc57n13b: env_mgr: callhome.chassis.ps.rm:error]: Call home for CHASSIS POWER SUPPLY REMOVED: PS 1 Health alert for missing FRU is present on the cluster: Probable Cause: PSU1 is not present in the chassis XXXXXXXXXX. Possible Effect: The nodes in the chassis might not function effectively or redundancy might be lost. Refer to the Hardware specification guide for more information on the position of the field-replaceable unit (FRU) and ways to check or replace it.
    • The controller temperature (System Outlet) is not readable
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/The_controller_temperature_System_Outlet_is_not_readable
      3/14/2024 14:17:35 node-01 ERROR monitor.temp.unreadable: The controller temperature (System Outlet) is not readable. System Inlet normal 23 C 0 C 5 C 46 C 49 C CX5 Inlet normal 37 C 0 C 5 C 60 C 70 C...3/14/2024 14:17:35 node-01 ERROR monitor.temp.unreadable: The controller temperature (System Outlet) is not readable. System Inlet normal 23 C 0 C 5 C 46 C 49 C CX5 Inlet normal 37 C 0 C 5 C 60 C 70 C System Outlet failed -- C 0 C 5 C 58 C 61 C NVMe Temp normal 25 C 0 C 5 C 60 C 70 C LED1 Temp normal 23 C 0 C 3 C 43 C 46 C LED2 Temp normal 23 C 0 C 3 C 43 C 46 C MP Temp1 normal 21 C 0 C 5 C 45 C 48 C
    • System shutdown due to SP heartbeat stopped on AFF A400 FAS8300 or FAS8700 (BMC 13.5 and earlier)
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/System_shutdown_due_to_SP_heartbeat_stopped_on_AFF_A400_FAS8300_or_FAS8700_BMC_13_5_and_earlier
      2021-02-02T12:24:13Z 51150633355158704 [17:0] IPMI_KCS_ERR: KCS cmd 0x43 nf 0xa: Failed to start write 2021-02-02T12:24:16Z 51150641624868402 [15:0] IPMI_KCS_ERR: KCS cmd 0x43 nf 0xa: Failed to start ...2021-02-02T12:24:13Z 51150633355158704 [17:0] IPMI_KCS_ERR: KCS cmd 0x43 nf 0xa: Failed to start write 2021-02-02T12:24:16Z 51150641624868402 [15:0] IPMI_KCS_ERR: KCS cmd 0x43 nf 0xa: Failed to start write 2021-02-02T12:24:17Z 51150643643988838 [2:0] IPMI_KCS_ERR: kcs_error abort: cmd 0x43 nf 0xa IBF not 0 2021-02-02T12:24:19Z 51150646611276748 [8:0] IPMI_KCS_ERR: kcs_error abort: cmd 0x43 nf 0xa IBF not 0
    • FAS8700, FAS8300, AFF A400 attention LED on - false positive
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/FAS8300__AFF_A400_attention_LED_on
      Attention (amber) LED is on without any hardware problem; Bug 1345804
    • HA interconnect down on FAS8300
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/HA_interconnect_down_on_FAS8300
      Applies to FAS8300 HA interconnect Issue HA interconnect(e0b <> e0b) is down e0b port from Node#2 is unable to recognize the SFP information Node#2 slot 0: Dual 10G/25G Ethernet Controller CX5 e0a MAC...Applies to FAS8300 HA interconnect Issue HA interconnect(e0b <> e0b) is down e0b port from Node#2 is unable to recognize the SFP information Node#2 slot 0: Dual 10G/25G Ethernet Controller CX5 e0a MAC Address: d0:39:ea:xx:xx:xx (auto-25g_cr-fd-up) SFP Vendor: Molex SFP Part Number: 1111455002 SFP Serial Number: xxxxxxxxxxxx e0b MAC Address: d0:39:ea:xx:xx:xx (auto-unknown-fd-down) SFP Vendor: SFP Part Number: SFP Serial Number: Device Type: CX5 PSID(NAP0000000006) Firmware Version: 16.26.4012
    • Attention LED stays ON on AFF-A400
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Attention_LED_stays_ON_on_AFF-A400
      [env_mgr: monitor.power.unreadable:error]: A power sensor PVDDQ ABC in the controller module is not readable. [env_mgr: monitor.power.unreadable:error]: A power sensor PVDDQ DEF in the controller modu...[env_mgr: monitor.power.unreadable:error]: A power sensor PVDDQ ABC in the controller module is not readable. [env_mgr: monitor.power.unreadable:error]: A power sensor PVDDQ DEF in the controller module is not readable. [env_mgr: monitor.power.unreadable:error]: A power sensor PVDDQ GHI in the controller module is not readable. [env_mgr: monitor.power.unreadable:error]: A power sensor PVDDQ KLM in the controller module is not readable.
    • FAS8300 Multiple Fan Failed alert
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/FAS8300_Multiple_Fan_Failed_alert
      Applies to FAS8300 Issue Receive the following alert Emergency shutdown: Environmental Reason Shutdown (Multiple fans failed) Checking the SP/BMC logs we see Unknown #0xb3 | | Asserted | absent FRU: F...Applies to FAS8300 Issue Receive the following alert Emergency shutdown: Environmental Reason Shutdown (Multiple fans failed) Checking the SP/BMC logs we see Unknown #0xb3 | | Asserted | absent FRU: FANMODULE3_FRU Entity Presence #0x9e | Absent | Asserted
    • CriticalFruNotPresentAlert is reported on a single node in the HA pair
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/CriticalFruNotPresentAlert_is_reported_on_a_single_node_in_the_HA_pair
      The output of system health alert show command reports the same alert: Possible Effect: The nodes in the chassis might not function Refer to the Hardware specification guide for more information on th...The output of system health alert show command reports the same alert: Possible Effect: The nodes in the chassis might not function Refer to the Hardware specification guide for more information on the position of the field-replaceable unit (FRU) and ways to check or replace it. The missing FRUs are reported as unreachable by the affected node: The SP/BMC on the affected node is already on the latest version. The details may not be shown for the missing FRU under system chassis fru show