AutoSupport using SMTP shows sent-successful but is not received internally or by NetApp in Data ONTAP 7-mode
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- Category:
- data-ontap-8
- Specialty:
- 7dot
- Last Updated:
- 1/8/2024, 8:10:38 AM
Applies to
- Autosupport
- SMTP
- Data ONTAP 7-mode
Issue
- In the Active IQ dashboard - Autosupport section you confirm the NOTICE logs are missing (not reaching NetApp)
- From the command line
Autosupport history show
confirms that all logs aresent-successful
Destination for This AutoSupport | Trigger Event | Time of Last Update | Status of Delivery |
SMTP | callhome.performance.data | 4/10/2020 00:20:46 | sent-successful |
SMTP | callhome.management.log | 4/10/2020 00:31:06 | sent-successful |
SMTP | callhome.weekly | 4/5/2020 00:16:14 | sent-successful |
SMTP | callhome.invoke.all | 4/4/2020 14:25:33 | sent-successful |