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AutoSupport using SMTP shows sent-successful but is not received internally or by NetApp in Clustered Data ONTAP and ONTAP 9

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ontap-9
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Applies to

  • AutoSupport
  • SMTP
  • ONTAP 9
  • Clustered Data ONTAP 8

Issue

  • In the Active IQ dashboard - Autosupport section you confirm the  NOTICE logs are missing (not reaching NetApp)
  • From the command line Autosupport history show confirms that all logs are sent-successful
Destination for This AutoSupport Trigger Event Time of Last Update Status of Delivery
SMTP callhome.performance.data 4/10/2020 00:20:46 sent-successful
SMTP callhome.management.log 4/10/2020 00:31:06 sent-successful
SMTP callhome.weekly 4/5/2020 00:16:14 sent-successful
SMTP callhome.invoke.all 4/4/2020 14:25:33 sent-successful
  • Testing connectivity from the command line also confirms connections are working

cluster1::> system node autosupport check show -node node_name

                             On Demand
Node             HTTP/HTTPS Server     SMTP       Configuration
---------------- ---------- ---------- ---------- -------------
node2            ok         ok         ok         ok

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