AutoSupport using SMTP shows sent-successful but is not received internally or by NetApp in Clustered Data ONTAP and ONTAP 9
Applies to
- AutoSupport
- SMTP
- ONTAP 9
- Clustered Data ONTAP 8
Issue
- In the Active IQ dashboard - Autosupport section you confirm the NOTICE logs are missing (not reaching NetApp)
- From the command line
Autosupport history show
confirms that all logs aresent-successful
Destination for This AutoSupport | Trigger Event | Time of Last Update | Status of Delivery |
SMTP | callhome.performance.data | 4/10/2020 00:20:46 | sent-successful |
SMTP | callhome.management.log | 4/10/2020 00:31:06 | sent-successful |
SMTP | callhome.weekly | 4/5/2020 00:16:14 | sent-successful |
SMTP | callhome.invoke.all | 4/4/2020 14:25:33 | sent-successful |
- Testing connectivity from the command line also confirms connections are working
cluster1::> system node autosupport check show -node node_name
On Demand
Node HTTP/HTTPS Server SMTP Configuration
---------------- ---------- ---------- ---------- -------------
node2 ok ok ok ok