Skip to main content
NetApp Knowledge Base

System Firmware Error: Unrecoverable hard-disk/ATAPI/IDE device failure

Last Updated:

Applies to

NetApp HCI compute node


  • NetApp HCI compute node reboots and does not boot properly
  • Boot process might get stuck on a blue window asking for a password 
    P1:Micron_5100_MTFDDAV240TCB password
  • IPMI shows event: 
    System Firmware Error: Unrecoverable hard-disk/ATAPI/IDE device failure
  • Additional possible errors:
    PCH HDD Slot1 on SATA controller 1
  • The following occurs before the reboot:
    • The ESXi host intermittently stops responding
    • Log collection for the node does not progress
    • esxcli storage core device list returns no response
    • esxcli storage core device smart get returns Error getting Smart Parameters: CANNOT open device


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.