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    • How to upgrade Mellanox Native ESXi Driver for VMware vSphere using CLI
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_upgrade_Mellanox_Native_ESXi_Driver_for_VMware_vSphere_using_CLI
      Applies to NetApp HCI H300E compute node NetApp HCI H500E compute node NetApp HCI H700E compute node NetApp HCI H410C compute node NetApp HCI H610C compute node NetApp HCI H615C compute node VMware ES...Applies to NetApp HCI H300E compute node NetApp HCI H500E compute node NetApp HCI H700E compute node NetApp HCI H410C compute node NetApp HCI H610C compute node NetApp HCI H615C compute node VMware ESXi 6.5 VMware ESXi 6.7 After upgrading NetApp HCI components you noticed that the NIC driver firmware version on ESXi hosts is not the latest supported by NetApp You need to upgrade Mellanox Native ESXi driver for VMware vSphere using CLI (command line interface), click here for vCenter instructions
    • HCC FW upgrade fails with "Not able to collect all upgrade related logs from Serial-Over-Lan output"
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCC_FW_upgrade_fails_with_Not_able_to_collect_all_upgrade_related_logs_from_Serial_Over_Lan_output
      Applies to NetApp H410C Hybrid Cloud Control (HCC) upgrade Compute firmware (FW) bundle 2.76.x and 2.174.0 Management services for Element software up to 2.19 Issue On HCC Compute Firmware page: Upgra...Applies to NetApp H410C Hybrid Cloud Control (HCC) upgrade Compute firmware (FW) bundle 2.76.x and 2.174.0 Management services for Element software up to 2.19 Issue On HCC Compute Firmware page: Upgrade error HCC upgrade logs: "Not able to collect all upgrade related logs from Serial-Over-Lan output" More logs in Additional Information False positive as FW revisions are showing on latest version
    • Error after BIOS Upgrade: "Untrusty Debug Firmware Key is used"
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Error_after_BIOS_Upgrade__Untrusty_Debug_Firmware_Key_is_used
      Applies to NetApp HCI H410C compute node Issue After updating an H410C node to BIOS revision 3.4, the following message is logged during the boot process: Untrusty Debug Firmware Key is used, SecureFl...Applies to NetApp HCI H410C compute node Issue After updating an H410C node to BIOS revision 3.4, the following message is logged during the boot process: Untrusty Debug Firmware Key is used, SecureFlash is currently in Debug Mode
    • Voltage lower critical - going low alert on H410C  nodes
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/Voltage_lower_critical_-_going_low_alert_on_H410C__nodes
      Applies to NetApp H410C Issue BMC/IPMI Sensor Event Log (SEL) shows the error: VBAT Voltage Lower Critical - Going Low
    • HCI ESXi compute node not responding
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCI_ESXi_compute_node_not_responding
      Applies to NetApp H410C Issue ESXi host is not responding in vSphere Purple Diagnostic Screen (also referred to as the purple screen of death or PSOD) is displayed on the host console
    • How to find DIMM size and manufacturer of H410C via BMC/IPMI
      https://kb.netapp.com/Legacy/NetApp_HCI/Hardware/How_to_find_DIMM_size_and_manufacturer_of_H410C_via_BMC_IPMI
      Applies to NetApp H410C H300E H500E H700E Description This article explains how to find the size of a DIMM on a H410C via BMC/IPMI
    • Compute POST halts with Failing DIMM message and shows size as 0MiB
      https://kb.netapp.com/Legacy/NetApp_HCI/Hardware/Compute_POST_halts_with_Failing_DIMM_message_and_shows_size_as_0MiB
      NetApp HCI Compute Nodes After powering on an HxxxC Compute node, the boot sequence halts with the following message: (runtime)Failing DIMM: DIMM location and Mapped-Out P2-DIMME2 When checking the Fa...NetApp HCI Compute Nodes After powering on an HxxxC Compute node, the boot sequence halts with the following message: (runtime)Failing DIMM: DIMM location and Mapped-Out P2-DIMME2 When checking the Failing DIMM status from within the nodes BMC/IPMI settings under the System / Hardware Information / DIMM tab, the Size is reported as 0 MiB instead of the actual size (e.g. Max Capable Speed: 2666 MHz Operating Speed: 2666 MHz Size: 0 MiB Serial No.: Firmware Build Time: System BIOS Build Time:
    • Persistent powerSupplyError and fanSensor on H410 chassis
      https://kb.netapp.com/Legacy/NetApp_HCI/Hardware/Persistent_powerSupplyError_and_fanSensor_on_H410_chassis
      Applies to NetApp HCI NetApp H-series Issue Persistent powerSupplyError and fanSensor alerts on H410 systems in the same chassis Amber LED on power suppplies Swapping power supplies does not solve the...Applies to NetApp HCI NetApp H-series Issue Persistent powerSupplyError and fanSensor alerts on H410 systems in the same chassis Amber LED on power suppplies Swapping power supplies does not solve the issue Swapping H410 systems from other chassis does not solve the issue Clearing BMC event logs does not solve the issue
    • 'Service is not available during upgrade' state after updating H410C compute node BMC
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/Service_is_not_available_during_upgrade_state_after_updating_H410C_compute_node_BMC
      Applies to NetApp H-series Issue Service is not available during upgrade message while accessing BMC UI BMC upgrade was not successful BMC firmware version remains same
    • Are H-Series using VNC for BMC console?
      https://kb.netapp.com/Legacy/NetApp_HCI/Hardware/Are_H_Series_using_VNC_for_BMC_console
      Applies to NetApp H-Series Answer No, the H-Series use iKVM instead of VNC Additional Information Used port is also 5900
    • SolidFire and HCI upgrades unable to start due to upgrade package upload error
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/SolidFire_and_HCI_upgrades_unable_to_start_due_to_upgrade_package_upload_error
      Upload of the upgrade package fails thus preventing SolidFire and HCI upgrades to start.