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Data Infrastructure Insights Acquisition Unit install fails on logging in to Data Infrastructure Insights

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cloud-insights
Specialty:
oci
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Applies to

  • Cloud Insight Services (CI)
  • Linux Acquisition Unit (AU)

Issue

  • AU fails to install while logging in to CI
1/8 Acquisition Unit Starting
2/8 Sending Certificate-Signing Request........
3/8 Connecting to Cloud Insights
4/8 Logging in to Cloud Insights...........................................................................
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...........................................................................................................
...........................................................................................................
...........................................................................................................
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Acquisition Unit failed to start after waiting for 600 seconds. Please check /var/log/netapp/cloudinsights/acq/acq.log for more details.
 
 
  • The acq.log has errors like Read timed out/Socket closed:

 

ERROR [Timer-0] com.netapp.oci.platform.http.RmiHttpClient (RmiHttpClient.java:401) - Error processing request or during the subsequent I/O operation.

javax.ws.rs.ProcessingException: RESTEASY004655: Unable to invoke request
...
...

Caused by: java.net.SocketTimeoutException: Read timed out

 
[Http request timer] - Aborted execution of HTTP request after 20000 ms: GET /rest/v1/au/login/<tenant uuid>
WARN [main] com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager (CommunicationManager.java:1714) - Request failed, retrying in 19502 ms: Error executing GET request to /rest/v1/au/login/<tenant uuid>.
<snipped>
Caused by: java.net.SocketException: Socket closed
 
  • For an existing data collector this issue can also appear as a 'Heartbeat failure' of the assigned AU

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