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Data Infrastructure Insights KBs

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Data Infrastructure Insights KBs

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What's New with Data Infrastructure Insights?
Stay up to date with the latest features available with Data Infrastructure Insights (formerly Cloud Insights)
Get Started with Data Infrastructure Insights
Learn how to subscribe to Data Infrastructure Insights (formerly Cloud Insights)
Data Infrastructure Insights API
Integrate Data Infrastructure Insights with other applications
Data Collector List
View vendor specific reference information for all data collectors
General Troubleshooting
Troubleshooting common errors and issues in Data Infrastructure Insights (formerly Cloud Insights)
Other Resources
  • Storage Workload Security misses file activity events during high loadFri, 07 Aug 2026
  • SWS LDAP Collector Failed to establish LDAP connection Using LDAPS Port 636Fri, 07 Aug 2026
  • Discrepancy between DII and StorageGRID capacity valuesThu, 06 Aug 2026
  • DII Acquisition unit Heartbeat overdue by: xxx secondsWed, 05 Aug 2026
  • Clicking Test Webhook on a DII notification webhook returns HTTP 400 Bad RequestTue, 04 Aug 2026
  • PagerDuty webhook notifications from Data Infrastructure Insights fail with HTTP 400 Bad RequestTue, 04 Aug 2026
  • VPLEX acquisition fails in DII due to management station resource exhaustionWed, 29 Jul 2026
  • Workload Security Shows Unresolved LDAP User SIDs Instead of UsernamesMon, 27 Jul 2026
  • DII ONTAP collector fails due to unavailability of ONTAPI serviceWed, 22 Jul 2026
  • Volume size discrepancy between DII and ONTAP CLI or System Manager due to TB vs TiB unit differenceWed, 22 Jul 2026
  • ONTAP Collector Inventory and Peformance volume-get-iter failsThu, 16 Jul 2026
  • DII volume performance data not collected for PowerMax/VMax with Unisphere V9.2Thu, 09 Jul 2026
  • How do you provide feed back on the AI Assistant feature in Data Infrastructure InsightsWed, 08 Jul 2026
  • DII FSx data collector generates excessive audit log entries in FSx audit logsTue, 30 Jun 2026
  • SWS Agent Server Memory Utilization Exceeds 80%Mon, 29 Jun 2026
  • Can't update IP for VNX in DII “‘clariion.password’ cannot be empty”Fri, 26 Jun 2026
  • What criteria does SWS use to detect a Mass File Deletion event?Tue, 23 Jun 2026
  • DII Workload Security data collector: External fpolicy server terminatedMon, 22 Jun 2026
  • DII SWS data collectors cannot be deleted due to active alert policyFri, 19 Jun 2026
  • Workload Security API experiences HTTP 500 timeouts using certain filter parametersThu, 18 Jun 2026
  • Workload Security Collector not displaying Forensics DataWed, 12 Aug 2026
  • VM Topology Not Rendering Correctly for Hyper-V Data Collectors in DIIWed, 12 Aug 2026
  • Unisphere data collector throws “no Symmetrix arrays found”Wed, 12 Aug 2026
  • Unable to login to Data Infrastructure Insights and getting error "authorization request not found"Wed, 12 Aug 2026
  • Unable to Delete Annotation Values in Data Infrastructure Insights DIIWed, 12 Aug 2026
  • SWS Unable to Identify User During Ransomware Attack NotificationWed, 12 Aug 2026
  • SWS data collectors failed to connect with agent with Error Code: AGENT004Wed, 12 Aug 2026
  • SWS agent down alert is not received when the agent is downWed, 12 Aug 2026
  • Queries created via API token queries disappearing from DII GUI after creationWed, 12 Aug 2026
  • Polling Fails in NetApp DII Data Collectors (KRB5KDC_ERR_CLIENT_REVOKED)Wed, 12 Aug 2026
  • ONTAP Rest collector performance failed in DII with latest cm archive has undefined file pathWed, 12 Aug 2026
  • ONTAP collectors fail intermittently in DII as stream closed before poll completionWed, 12 Aug 2026
  • ONTAP Collector failed alerts in DII due to intermittent Read time out for ZAPI callsWed, 12 Aug 2026
  • Is there another tool to monitor ASA r2 systems other than DII?Wed, 12 Aug 2026
  • Is it possible to exclude a specific user from SWS attack policiesWed, 12 Aug 2026
  • Intermittent errors while polling data from Brocade FOS REST data collectorWed, 12 Aug 2026
  • How to delete inactive switch ports (ports marked as isActive=false) from Data Infrastructure InsightsWed, 12 Aug 2026
  • How do I verify if DII A.I. Assistant is enabled or disabled?Wed, 12 Aug 2026
  • Frequent Data Collector Failed Alerts in Data Infrastructure Insights (DII) for CVOWed, 12 Aug 2026
  • DII Reporting Studio Access Fails with “UserDetails not authenticated”Wed, 12 Aug 2026
    NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.