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Data Infrastructure Insights KBs

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Data Infrastructure Insights KBs

Featured
Can't access Data Infrastructure Insights (formerly Cloud Insights)?
Check the Cloud Services Status Page
What's New with Data Infrastructure Insights?
Stay up to date with the latest features available with Data Infrastructure Insights (formerly Cloud Insights)
Get Started with Data Infrastructure Insights
Learn how to subscribe to Data Infrastructure Insights (formerly Cloud Insights)
Data Infrastructure Insights API
Integrate Data Infrastructure Insights with other applications
Data Collector List
View vendor specific reference information for all data collectors
General Troubleshooting
Troubleshooting common errors and issues in Data Infrastructure Insights (formerly Cloud Insights)
Other Resources
  • What actions are required when the DII API token is expiring or has expired?Thu, 19 Mar 2026
  • How do I verify if DII A.I. Assistant is enabled or disabled?Sat, 14 Mar 2026
  • Can DII Workload Security monitor traffic through a specific port?Wed, 11 Mar 2026
  • Can DII log monitor include volume name in description of callhome.arw.activity.seen?Wed, 11 Mar 2026
  • Issues starting new DII Workload Security collectors for particular SVMsFri, 06 Mar 2026
  • Why is DII displaying 0s for FlexGroup internal volumes?Wed, 25 Feb 2026
  • ONTAP Rest collector performance failed in DII with latest cm archive has undefined file pathFri, 20 Feb 2026
  • DII - Does not poll Dell PowerStore - Request failed with status 400Wed, 18 Feb 2026
  • VM Topology Not Rendering Correctly for Hyper-V Data Collectors in DIITue, 17 Feb 2026
  • Downloading SWS Forensics using /opt/netapp/cloudsecure/agent/export-script/data-export.py has been failing partway through the process since a certain dayTue, 17 Feb 2026
  • Executing the SWS API with a specified tenant results in a 404 errorTue, 17 Feb 2026
  • Where can I find a list of object attributes that can be used in alert descriptions?Mon, 16 Feb 2026
  • DII API fails with HTTP 500 error due to server-side maintenanceMon, 16 Feb 2026
  • Some QTREEs are missing from the list when adding an alert in DIIFri, 13 Feb 2026
  • Dell EMC ECS data collector fails in DII with: Request failed with status 500Tue, 10 Feb 2026
  • Cloudsecure FPolicy causing high latency on the ONTAP VolumesTue, 10 Feb 2026
  • DII API Queries Return Intermittent Null ValuesMon, 09 Feb 2026
  • DII Data Collector Performance Graphs Are Plotted for More Than 5 MinutesMon, 09 Feb 2026
  • SWS data collectors failed to connect with agent with Error Code: AGENT004Fri, 06 Feb 2026
  • SWS cannot identify the user who initiates potential attack on non-English pathFri, 06 Feb 2026
  • What actions are required when the DII API token is expiring or has expired?Thu, 19 Mar 2026
  • Where do you update the Single Sign-on configuration for Data Infrastructure Insights?Tue, 17 Mar 2026
  • How do I verify if DII A.I. Assistant is enabled or disabled?Sat, 14 Mar 2026
  • Can DII Workload Security monitor traffic through a specific port?Wed, 11 Mar 2026
  • Can DII log monitor include volume name in description of callhome.arw.activity.seen?Wed, 11 Mar 2026
  • Issues starting new DII Workload Security collectors for particular SVMsFri, 06 Mar 2026
  • What Ip adresses do i need to whitelist for incoming webhooks in DII/SWS?Fri, 06 Mar 2026
  • Cloudsecure FPolicy causing high latency on the ONTAP VolumesThu, 05 Mar 2026
  • Due to heap memory exhaustion in the SWS agent, agent008 errors occur across all data collectorsWed, 04 Mar 2026
  • How to collect cloud Insights Workload Security agent logs using a built in shell scriptMon, 02 Mar 2026
  • ONTAP SVM data collector addition in SWS failed with address already in use errorFri, 27 Feb 2026
  • How to collect logs for a Data Infrastructure Insights Acquisition Unit Server issueThu, 26 Feb 2026
  • Why is DII displaying 0s for FlexGroup internal volumes?Wed, 25 Feb 2026
  • Error while trying to access DII with Error no longer be authorized to use the tenantWed, 25 Feb 2026
  • ONTAP Rest collector performance failed in DII with latest cm archive has undefined file pathMon, 23 Feb 2026
  • Where is the proxy information saved to in the Data Infrastructure Insights Acquisition Unit?Thu, 19 Feb 2026
  • DII - Does not poll Dell PowerStore - Request failed with status 400Wed, 18 Feb 2026
  • SWS Unable to Identify User During Ransomware Attack NotificationTue, 17 Feb 2026
  • VM Topology Not Rendering Correctly for Hyper-V Data Collectors in DIITue, 17 Feb 2026
  • Downloading SWS Forensics using /opt/netapp/cloudsecure/agent/export-script/data-export.py has been failing partway through the process since a certain dayTue, 17 Feb 2026
    NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.