Data Infrastructure Insights KBs
Data Infrastructure Insights KBs
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Can't access Data Infrastructure Insights (formerly Cloud Insights)?
Check the Cloud Services Status Page
Check the Cloud Services Status Page
What's New with Data Infrastructure Insights?
Stay up to date with the latest features available with Data Infrastructure Insights (formerly Cloud Insights)
Stay up to date with the latest features available with Data Infrastructure Insights (formerly Cloud Insights)
Get Started with Data Infrastructure Insights
Learn how to subscribe to Data Infrastructure Insights (formerly Cloud Insights)
Learn how to subscribe to Data Infrastructure Insights (formerly Cloud Insights)
Data Infrastructure Insights API
Integrate Data Infrastructure Insights with other applications
Integrate Data Infrastructure Insights with other applications
Data Collector List
View vendor specific reference information for all data collectors
View vendor specific reference information for all data collectors
General Troubleshooting
Troubleshooting common errors and issues in Data Infrastructure Insights (formerly Cloud Insights)
Troubleshooting common errors and issues in Data Infrastructure Insights (formerly Cloud Insights)
Other Resources
- SWS data collectors failed to connect with agent with Error Code: AGENT004Fri, 06 Feb 2026
- SWS cannot identify the user who initiates potential attack on non-English pathFri, 06 Feb 2026
- Why are my FSxN node serial number appearing as ********Thu, 05 Feb 2026
- DII Managed Units Consumption Doubled After Migration to RESTFri, 30 Jan 2026
- Unable to login to Data Infrastructure Insights and getting error "authorization request not found"Thu, 29 Jan 2026
- Can Firefox installed on SWS agent host be safely uninstalled?Tue, 27 Jan 2026
- DII Hyper-V Data Collector Consistently Missing One Sample Per Hour for all its VMsFri, 23 Jan 2026
- How to delete inactive switch ports (ports marked as isActive=false) from Data Infrastructure InsightsWed, 21 Jan 2026
- SWS all deta collectors fail with Error Code: AGENT008 after agent upgradeWed, 21 Jan 2026
- Can SWS algorithm recognize a pattern on monthly scheduled cleanups?Tue, 20 Jan 2026
- SWS Unable to Identify User During Ransomware Attack NotificationTue, 20 Jan 2026
- DII reports subscription expiration alert even if new subscription is boughtFri, 16 Jan 2026
- SWS agent down alert is not received when the agent is downTue, 13 Jan 2026
- Unable to Log In to NetApp Cloud Insights Due to Expired Azure Application Secret KeyTue, 13 Jan 2026
- Intermittent errors while polling data from Brocade FOS REST data collectorWed, 24 Dec 2025
- ONTAP Collector failed alerts in DII due to intermittent Read time out for ZAPI callsTue, 23 Dec 2025
- Frequent Data Collector Failed Alerts in Data Infrastructure Insights (DII) for CVOMon, 15 Dec 2025
- Due to heap memory exhaustion in the SWS agent, agent008 errors occur across all data collectorsMon, 15 Dec 2025
- Data collector in DII is throwing a "recordingSample is null" errorWed, 10 Dec 2025
- Unable to Delete Annotation Values in Data Infrastructure Insights DIIThu, 04 Dec 2025
- SWS data collectors failed to connect with agent with Error Code: AGENT004Fri, 06 Feb 2026
- SWS cannot identify the user who initiates potential attack on non-English pathFri, 06 Feb 2026
- In Workload Security some users are not resolved and only show LDAP user SIDsThu, 05 Feb 2026
- Why are my FSxN node serial number appearing as ********Thu, 05 Feb 2026
- Error while trying to access DIIWed, 04 Feb 2026
- DII Managed Units Consumption Doubled After Migration to RESTFri, 30 Jan 2026
- Due to heap memory exhaustion in the SWS agent, agent008 errors occur across all data collectorsFri, 30 Jan 2026
- Unable to login to Data Infrastructure Insights and getting error "authorization request not found"Thu, 29 Jan 2026
- Can Firefox installed on SWS agent host be safely uninstalled?Tue, 27 Jan 2026
- DII Hyper-V Data Collector Consistently Missing One Sample Per Hour for all its VMsTue, 27 Jan 2026
- How to delete inactive switch ports (ports marked as isActive=false) from Data Infrastructure InsightsWed, 21 Jan 2026
- Unable to log in to Data Infrastructure Insights after deleting duplicate BlueXP userWed, 21 Jan 2026
- Unable to log in to BlueXP/Data Infrastructure Insights using NSS/SSO credentialsWed, 21 Jan 2026
- Unable to access Data Infrastructure Insights (DII) and login using customer email addressWed, 21 Jan 2026
- SWS all deta collectors fail with Error Code: AGENT008 after agent upgradeWed, 21 Jan 2026
- SWS Unable to Identify User During Ransomware Attack NotificationTue, 20 Jan 2026
- Can SWS algorithm recognize a pattern on monthly scheduled cleanups?Tue, 20 Jan 2026
- DII reports subscription expiration alert even if new subscription is boughtFri, 16 Jan 2026
- Workload Security Agent not connected due to expired certificateWed, 14 Jan 2026
- SWS agent down alert is not received when the agent is downTue, 13 Jan 2026