Data Infrastructure Insights (formerly Cloud Insights)
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- Mar 26, 2025
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Data Infrastructure Insights (formerly Cloud Insights)
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What's New with Data Infrastructure Insights?
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Get Started with Data Infrastructure Insights
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Learn how to subscribe to Data Infrastructure Insights (formerly Cloud Insights)
Data Infrastructure Insights API
Integrate Data Infrastructure Insights with other applications
Integrate Data Infrastructure Insights with other applications
Data Collector List
View vendor specific reference information for all data collectors
View vendor specific reference information for all data collectors
General Troubleshooting
Troubleshooting common errors and issues in Data Infrastructure Insights (formerly Cloud Insights)
Troubleshooting common errors and issues in Data Infrastructure Insights (formerly Cloud Insights)
Other Resources
- Failed to determine ONTAP type for [hostname: 411.411.411.411, subDatasourceName: "Collector NAME"]. Reason: Specified vserver not foundMon, 31 Mar 2025
- DII collections for Dell EMC VMAX, PowerMax, or other Solutions Enabler-based data collector return error during collection, "Failed to execute Sym CLI symcfg, because The remote client/server handshake failed. Please consult symapi and storsrvd log files"Fri, 28 Mar 2025
- Fpolicy service cannot be started on the SVM due to allowed protocols configured on the SVM not being suitableThu, 27 Mar 2025
- DII Infrastructure changes related to Cognos may change how reports and queries are accessedThu, 27 Mar 2025
- Failed to start Cloud Secure Agent Daemon ServiceThu, 27 Mar 2025
- Snapshot created by Automated Response Policies in DII is automatically deletedThu, 27 Mar 2025
- Data Infrastructure Insights agent server connects to 193.0.14.129 via port 53Tue, 25 Mar 2025
- Why was the AWS S3 Cloud Storage setup deleted from the IBM CognosSun, 23 Mar 2025
- AIQUM status shows "In Progress" and "Rediscover" option is greyed out for clustersFri, 14 Mar 2025
- When SWS detects an alert for attack, both snapshot creation and user blocking are executed but the notification email doesn't include information regarding the user blockWed, 12 Mar 2025
- Data Collector polling Failed with Read timed out: cluster-identity-get errorWed, 12 Mar 2025
- What to do if the Kubernetes apiserver certificate has expiredFri, 07 Mar 2025
- Will customers be notified of DWH ETL change in Data Infrastructure Insights(DII)Tue, 04 Mar 2025
- Will the customer be notified of DWH ETL change in Data InfrastructureWed, 26 Feb 2025
- Mapping VMware tags to Data Infrastructure Insights annotationsTue, 25 Feb 2025
- What is the Node Utilization Stress Index in Data Infrastructure Insights, and why is it used?Tue, 25 Feb 2025
- Volume UUID information missing for HP Arrays in DIIMon, 24 Feb 2025
- Loosing Annotations on Virtual Machine in DIIMon, 24 Feb 2025
- Collecting DII Kubernetes Monitoring Operator Logs from Kubernetes ClusterThu, 20 Feb 2025
- How to update the Kubernetes collector when it shows OutDated in DIIWed, 19 Feb 2025
- Failed to determine ONTAP type for [hostname: 411.411.411.411, subDatasourceName: "Collector NAME"]. Reason: Specified vserver not foundMon, 31 Mar 2025
- DII collections for Dell EMC VMAX, PowerMax, or other Solutions Enabler-based data collector return error during collection, "Failed to execute Sym CLI symcfg, because The remote client/server handshake failed. Please consult symapi and storsrvd log files"Fri, 28 Mar 2025
- Fpolicy service cannot be started on the SVM due to allowed protocols configured on the SVM not being suitableFri, 28 Mar 2025
- DII Infrastructure changes related to Cognos may change how reports and queries are accessedThu, 27 Mar 2025
- Failed to start Cloud Secure Agent Daemon ServiceThu, 27 Mar 2025
- Snapshot created by Automated Response Policies in DII is automatically deletedThu, 27 Mar 2025
- Loosing Annotations on Virtual Machine in DIIWed, 26 Mar 2025
- Removing Duplicate BlueXP Identities in Data Infrastructure InsightsWed, 26 Mar 2025
- Data Infrastructure Insights agent server connects to 193.0.14.129 via port 53Tue, 25 Mar 2025
- Will the customer be notified of DWH ETL change in Data InfrastructureTue, 25 Mar 2025
- Volume UUID information missing for HP Arrays in DIIMon, 24 Mar 2025
- Why was the AWS S3 Cloud Storage setup deleted from the IBM CognosSun, 23 Mar 2025
- How to update the Kubernetes collector when it shows OutDated in DIIMon, 17 Mar 2025
- Data Infrastructure Insights performance poll failure due to internal error for ONTAP data collectorFri, 14 Mar 2025
- AIQUM status shows "In Progress" and "Rediscover" option is greyed out for clustersFri, 14 Mar 2025
- How to obtain license key for OnCommand Insight and Cloud InsightThu, 13 Mar 2025
- How to collect cloud Insights Workload Security agent logs using a built in shell scriptWed, 12 Mar 2025
- When SWS detects an alert for attack, both snapshot creation and user blocking are executed but the notification email doesn't include information regarding the user blockWed, 12 Mar 2025
- Data Collector polling Failed with Read timed out: cluster-identity-get errorWed, 12 Mar 2025
- Why does a user account in Data Infrastructure Insights Workload Security Activity Forensics show up like ldap:domain.com:s-X-X-XX-XXXXXXXXXX-XXXXXXXXXX-XXXXXXXXXX-XXXXXX?Tue, 11 Mar 2025
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- "400 Bad Request" appears when accessing reporting portal in Cloud Insights
- "AU upgrade mode is MANUAL" is reported even though upgradeType is AUTO
- "Failed to set monitor status to ACTIVE. Number of active monitors is already at maximum" when resume monitors in Cloud insights
- “TCP connection reset by peer" when trying to install an acquisition unit for Cloud Insights
A
- A folder disappeared, but see no sign of what happened to it in Workload Security
- A security scan reveals an outdated version of Java installed on a Data Infrastructure Insights Acquisition Unit in the 3rdparty directory
- Acquisition fails for Brocade data source in OCI with error "Max remote sessions for login:admin is 2"
- Acquisition fails for SolidFire data collector in Cloud Insights
- Acquisition Unit in Data Infrastructure Insights shows as "Heartbeat Failed"
- Acquisition Unit of Cloud Insights does not start after reboot, because of SELinux
- AD collector in workload security discovers less number of users than expected
- Adding a Data Source to Cloud Insights fails test
- Adding ONTAP SVM in SWS failed with Object is missing required member records
- Adding SolidFire cluster to Data Infrastructure Insights fails with error "Failed to execute test command on device-Request failed with status 401"
- Adding SVM Data Collector in DII fails due to data LIF connection issue
- After migrating home-node LIF, Cloud Insights no longer logs CIFS activity
- Aggregate data missing in Cloud Insights
- AIQUM status shows "In Progress" and "Rediscover" option is greyed out for clusters
- Alert received for Data Destruction did NOT take a snapshot as per Automated Response Policy.
- Alerts from Cloud Insights are taking 45 minutes to be received
- All alert monitors paused in CI after change in tenant license model
- All collectors run into Error status "Ask timed out on" at the same time with Agent status "Not Connected"
- All collectors run into Error status with Error Code AGENT008 at the same time
- Amazon EC2 and EBS Data Collector addition failed with error 401 in CI
- Annotations do not show up in reports after migration to Cloud Insights Reports
- Are there plans to make Storage Workload Security V1 API endpoints any faster?
- Azure compute data collector failing with invalid login credentials
B
- Block User Access does not work with error "Reason vserver svm name not found"
- BlueXP shows "Something went wrong. BlueXP is preparing the Connector"
- Brocade Datasource fails with error in Data Infrastructure Insights after switch version upgrade
- Brocade discovery with Data Infrastructure Insights and OnCommand Insight
- Brocade FC Switch data collector fails performance collections when using domain account as SNMPv3 user
- Brocade REST FOS Data Collection is unsuccessful
- Brocade SAN Switches not reporting performance data via SNMPv3 in Cloud Insights
- Brocade Switch Collectors in DII Fail with Connection timed out error
- Brocade switch data source failed to get performance data in DII with error Failed to discover the USM Engine ID
- Brocade switch SNMP access control setting could prevent OnCommand Insight or Data Infrastructure Insights performance data collection
C
- Can Data Collectors and User Directory Collectors be migrated to another Agent?
- Can service accounts be excluded in Workload Security?
- Can Storage Workload Security register multiple domains with multiple AD User Directory Collectors?
- Can the Linux kernel be upgraded on a Linux server hosting Workload Security Agent?
- Can we export all Actvity history under Forensics from CI Storage Workload Security?
- Can we integrate Cloud Insights with our system to use the API calls?
- Cannot install Data Infrastructure Insights Workload Security Agent
- Cannot login to Cloud Insight after Auth0 gateway account changed to Federated account
- Cannot login to Data Infrastructure Insights
- Cannot poll datasource because it is in polling status POSTPONED
- Cannot select a different federation connection method in the Cloud Central federation setup page
- Can't add user in Cloud Insights. Not a valid email address
- Can't seem to stay logged onto Data Infrastructure Insights for more than 5 minutes
- CI Acquisition Unit is failing with error "Heartbeat failed"
- CI Alert reports "Object Store Host Unresolvable on storageNode"
- CI Cognos scheduled report formats return with error CNC-SDS-0423
- CI does not send alert on mail for a configured monitor
- CI does not show performance data for storage devices under Hitachi OpsCenter
- CI DWH - What is the default setting for numberOfProjectionFutureDates?
- CI Hyper-V data collector polling fails due to Inconsistent data retrieved
- CI is counting twice the unassigned disks of a MetroCluster in billing
- CI Reporting portal login error: "CA Login Authentication Error"
- CI reporting shows 403 when trying to view/edit reports
- CI reports contain no data due to missing custom package/module
- CI shows devices in the OpsCenter that are not part of Analyzer Probe
- Cisco FC switch data source timed out during sending SNMP request
- Cloud Insight account requests extension or reactivation of trial subscription tenant
- Cloud Insight acquisition unit service failed to start with "status=217/USER" error
- Cloud Insight Acquisition Unit service fails after adding additional data collectors
- Cloud Insight Alerts are receiving post the data collector maintenance window
- Cloud Insight 'API Access Token About To Expire' alert shows as 'Active' after alert should have been resolved
- Cloud Insight Brocade data source fails with error "Timed out during sending SNMP request"
- Cloud Insight collector failed with permission denied error
- Cloud Insight Data Domain collect error "enclosure show all Command failed Multiple attempts"
- Cloud Insight error 'Failed to remove Acquisition Unit' when attempting to delete
- Cloud Insight Linux Acquisition Unit Heartbeat failed
- Cloud Insight NetAPP datasouce reporting "Internal error. Message ID"
- Cloud Insight NetApp ONTAP REST Data Management data collector fails due to missing cluster management LIF
- Cloud Insight ONTAP Data collector poll failure with error "Insufficient privileges:"
- Cloud Insight ONTAP Datasource failed with "General Error"
- Cloud Insight polling for VMWare vSphere fails due to read time out
- Cloud Insight Telegraf agent installation and verification
- Cloud Insight unable to save new log monitor
- Cloud Insight: VMware data collectors do not collect performance data
- Cloud Insight: Workload Security doesn't show files deleted using System Manager
- Cloud Insights Acquisition Unit (AU) Upgrade FAQ
- Cloud Insights acquisition unit has failed status or works randomly
- Cloud Insights Acquisition Unit installation fails with error: "you were not running the program in Administrative Mode"
- Cloud Insights acquisition unit not collecting data
- Cloud Insights Acquisition Unit not connected and acq service will not start
- Cloud Insights acquisition unit shows Not Connected
- Cloud Insights all data collectors failing with "Error creating connection target"
- Cloud Insights AU running out of space due to massive number of recordings
- Cloud Insights Auto-generated CIFS Snapshots are not being deleted at the set interval
- Cloud Insights Brocade Data Collector fails with the error "Could not communicate with the device:Connection timed out:connect"
- Cloud Insights Custom reports of AHR schedule are reset to manual in customer environment
- Cloud Insights custom volume capacity reports doesnot populate the data for all clusters
- Cloud Insights dashboard widget displays no data for switch ports when filtering by an annotation applied to the switch
- Cloud Insights Data Collector not connecting
- Cloud Insights Data Collector Performance failing with Internal Error: 292B0E59
- Cloud Insights Dell EMC VNX Unified Data Collector fails with "Inconsistent data retrieved: Error during parse of results from CLI"
- Cloud Insights EMC VNX Data Collector fails with "Error during parse of results from CLI" due to special characters in the password
- Cloud Insights ETL stops running
- Cloud Insights fails to discover EMC Isilon Array
- Cloud Insights floods customer with alert notifications after maintenance event
- Cloud Insights incorrectly reports StoragePool capacities of Amazon FSx for NetApp
- Cloud Insights is not showing performance data in dashboards, all data collectors are successful
- Cloud Insights is reporting inaccurate alerts to the network port monitor
- Cloud Insights login error when attempting to authenticate using the Auth0 URL
- Cloud Insights Monitor is Displaying Incorrect Values by a Large Factor
- Cloud Insights ONTAP data collection polling fails with error "Failed to execute request: Read timed out"
- Cloud Insights or OnCommand Insight fail to monitor the ONTAP Cluster after the cluster certificate was updated
- Cloud Insights Premium Subscription appears as the Evaluation version
- Cloud Insights reports Fahrenheit temperature incorrectly
- Cloud Insights Service does not provide granular details on MU breach
- Cloud Insights shows "No Data Available" when querying for advanced counters with ONTAP data collectors
- Cloud InSights Storage Workload Security forensics entities page throws 500 error under "common paths"
- Cloud Insights StorageGRID Data Collectors showing Inventory Failed
- Cloud Insights Telegraf-based Windows data collector throws an error when running installer snippet: "Invoke-WebRequest : The request was aborted: Could not create SSL/TLS secure channel."
- Cloud Insights vCenter Collector failed with "Error retrieving data"
- Cloud Insights VMware VSphere data collector failed
- Cloud InSights Workload Security activity forensics search fails when selected time range is 30 days, error: "Request failed with status code 504"
- Cloud InSights Workload Security agent not connected
- Cloud InSights Workload Security activity forensics search fails when selected time range is 30 days, error: "Request failed with status code 503"
- Cloud Insights Workload Security Agent security key is expired, rekey failed to renew
- Cloud InSights Workload Security agent status shows NOT CONNECTED post upgrade from backend
- Cloud Insights Workload Security agent throws errors after automatic upgrade
- Cloud insights Workload Security collector addition fails with sequence number is already used error
- Cloud InSights Workload Security fails to block ONTAP users via Automated Response Policies based on Activity Forensics
- Cloud Insights Workload Security ONTAP Data Collectors Failing with Connection Refused
- Cloud InSights Workload Security URL presents error 404 Not Found nginx when opening the website
- Cloud Insights Workload Security agent is not discovered after install
- Cloud Insights Workload Security agent fails to connect data collectors with failed to determine health
- Cloud Insights: Datasource StorageGrid SSO Authentication fails
- Cloud Insights: Failed to save monitor error
- Cloud Insights: There is no option to delete the acquisition unit
- Cloud secure User Directory Collectors can only translate some userid's
- Cluster in ONTAP Essentials suddenly missing
- Cognos storage Amazon S3 configuration issue in DII
- Collecting DII Kubernetes Monitoring Operator Logs from Kubernetes Cluster
- Connection Status of Acquisition Unit in Data Infrastructure Insights shows as "Heartbeat Failed"
- Country Annotations are not being returned in Data Infrastructure Insights
- Critically high SWAP usage on the Agent host VM
- Custom query creation in CI REST API ODATA interface fails with MySQL error 1351
- CVO data collector poll failed with error "flash-device-get-iter"
- CVO ONTAP Data Source Error Type: Internal error Message ID: A8462864
D
- Dashboard Latency data missing for some ONTAP clusters
- Data collector frequently alerts with error "Error processing request or during the I/O operation" in Data Infrastructure Insights
- Data Collector polling Failed with Read timed out: cluster-identity-get error
- Data collector shows healthy in Cloud Insights, but no data is available
- Data collectors for Brocade Fibre Channel Switches are Failed
- Data Domain data collector fails inventory with Error
- Data Infrastructure Insights "Acquisition Unit Heartbeat-Warning" alert received
- Data Infrastructure Insights Acquisition Service fails to connect to the configured Proxy on start
- Data Infrastructure Insights Acquisition Service on Linux host fails to start due to insufficient memory after AU upgrade
- Data Infrastructure Insights Acquisition Unit fails to connect for new install
- Data Infrastructure Insights Acquisition Unit heartbeat failure
- Data Infrastructure Insights Acquisition Unit install fails on logging in to Data Infrastructure Insights
- Data Infrastructure Insights Acquisition Unit install/upgrade Resolution Guide
- Data Infrastructure Insights acquisition unit shows status of "Heartbeat failed"
- Data Infrastructure Insights agent server connects to 193.0.14.129 via port 53
- Data Infrastructure Insights AUs hang when enabling qtree advanced performance metrics
- Data Infrastructure Insights Brocade collector fails with message: Unsupported Security level
- Data Infrastructure Insights Brocade data source fails performance collection with a timeout due to default SNMP configuration
- Data Infrastructure Insights Brocade data source fails performance collection with a timeout due to SNMP configuration
- Data Infrastructure Insights Cognos scheduled reports are not receiving and are stuck in waiting status
- Data Infrastructure Insights data collectors polling error indicates the password cannot be decrypted after re-installing an Acquisition Unit
- Data Infrastructure Insights fails discovery for Cloud Volumes Service for AWS
- Data Infrastructure Insights IBM SVC collector fails to collect performance data with a linkFailureList error
- Data Infrastructure Insights LDAPS PKI Chain import?
- Data Infrastructure Insights notifications are not being sent to all Email address configured in monitor
- Data Infrastructure Insights ONTAP data collection fails with Operation not completed in given time
- Data Infrastructure Insights performance poll failure due to internal error for ONTAP data collector
- Data Infrastructure Insights Storage Workload Security User Data Collector stuck in a "stopping" state and cannot be removed after decommissioning the assigned agent
- Data Infrastructure Insights Workload Security Agent run into Not Connected status due to proxy
- Data Infrastructure Insights Workload Security Alerts URL presents error 404 Page Not Found
- Data Infrastructure Insights Workload Security automated "Block User Access" for Ransomware does not work
- Data Infrastructure Insights Workload Security data collector failed with correct settings in firewall and ONTAP
- Data Infrastructure Insights Workload Security data collector fails with "Error Code: AGENT008"
- Data Infrastructure Insights Workload Security data collector: External fpolicy server terminated
- Data Infrastructure Insights Workload Security Forensics CSV export only includes first 10,000 entries
- Data Infrastructure Insights Workload Security"looking for a new agent" does not complete at "Add an Agent"
- Data Infrastructure Insights: EMC Unisphere data collector is reporting zero volumes
- Data Models in Cloud Insights reporting were mistakenly deleted
- DataCollector failed with ONTAP zapi communication failed: connection refused:connect
- DELL EMC Data Domain data collector failing with invalid login credentials
- Dell EMC PowerScale REST data collector is not collecting data in CI
- Dell EMC Unisphere Rest Data Collector performance collection is failing with "204-No Content" in Cloud Insight
- DII alerts does not show CRC exact count
- DII collections for Dell EMC VMAX, PowerMax, or other Solutions Enabler-based data collector return error during collection, "Failed to execute Sym CLI symcfg, because The remote client/server handshake failed. Please consult symapi and storsrvd log files"
- DII does not trigger aggregate 95 percent space full utilization threshold alert
- DII fails to report EMC Isilon array model
- DII Hyper-V Data collector fails with error Inconsistent Data Retrieved
- DII Infrastructure changes related to Cognos may change how reports and queries are accessed
- DII login fails as access denied
- DII Storage Workload Security agent is intermittently in "Not Connected" status
- DII Workload Security Data Collector in error 'No local IP address found on the connector'
- Does Cloud Insights support Basic Authentication for API access?
- Does Cloud Insights Workload Security Agent restart automatically as part of upgrades?
- Does DII Workload Security detect "User Activity Rate" in File Explorer searches?
E
- ECS data source in DII, fails with error: "Request failed with status 500"
- EMC ISILON data collector failed with "OneFS API is temporarily unavailable" Error
- EMC Solutions Enabler data collector fails inventory collection in Cloud Insights, with error: "unknown code"
- EMC Unity data collector fail with error "Failed to find Unisphere executable uemcli"
- EMS event name to configure monitor for physical port down event in Cloud Insights
- EMS event names to configure monitor for ONTAP "ekmip.gckms" events in Cloud Insights
- EMS event names to configure monitor for ONTAP DIMM related events in Cloud Insights
- EMS sms.snapmir.update.fail alerts do not get generated efficiently in CI
- Enabling MAV prevents Workload Security Block User Access
- Error - Remote host terminated the handshake: cluster-identity-get while adding the DataCollector to DII
- Error loading Switch data for id xxxxxxx when switch is selected in Cloud Insights
- E-Series Data Collector on Cloud Insights fails with Invalid Configuration error
- Extreme high latency on some NFS/CIFS/SMB share volumes
F
- Failed inventory with HTTP 404 error on IAM security user credentials for AWS EC2 and EBS Data Collector in Cloud Insights
- Failed to determine ONTAP type for [hostname: 411.411.411.411, subDatasourceName: "Collector NAME"]. Reason: Specified vserver not found
- Failed to execute ontapi request "cluster-identity-get" getting "Connection Reset" against CVO from on-prem AU
- Failed to install acquisition unit in Data Infrastructure Insights due to special characters in proxy credentials
- Failed to remove SWS Fpolicy on clusters with snapmirror destination SVMs
- Failed to start Cloud Secure Agent Daemon Service
- FAQ: Storage Workload Security Forensics Activity
- Federation Setup failed with error invalid_request: failed to obtain access token
- File type exclusions do not work for Data Destruction alerts in Cloud Insights
- Folder missing on FSx ONTAP being monitored by Data Infrastructure Insights
- Forgot NetApp Data Infrastructure Insight a.k.a Cloud Insight Tenant URL
- FPolicy events do not show up in Storage Workload Security forensics even though the collector is running and events are transmitted from ONTAP to agent
- Fpolicy scope limiter was removed on the Workload Security fpolicy policies
- Fpolicy service cannot be started on the SVM due to allowed protocols configured on the SVM not being suitable
- Frequent heartbeat failures observed when running the CI acquisition unit and WS agent on same server
- Frequent monitoring of switches through CLI scripting on Brocade SAN switches
- FSx data collector inventory failing with "401: Unauthorized" error
- FSx for NetApp ONTAP data collector for Storage Workload Security remains in error state: "No local IP address found on the connector"
- FSx: capacity.total is reported the same as capacity.raw in DII
G
H
- High Latency when monitoring NAS SVM with Data Infrastructure Insights Workload Security
- High Swap Space Usage alerts for Workload Security Agents
- Hitachi Ops Center data collector failing with invalid login credentials
- Hitachi Ops Center data collector fails in Cl with error "Unable to fetch auth token"
- How are vvol capacity and perf statistics reported at the virtual machine level?
- How can the previous and current status of Data Infrastructure Insights and BlueXP be determined?
- How do automatic response policies for Snapshots work in Storage Workload Security?
- How do you audit which user enabled or disabled a policy in Workload Security
- How do you create a custom dashboard in Cloud Insights?
- How do you get more than 100k rows from a Storage Workload Security export?
- How does the OnCommand Insight and Data Infrastructure Insights discover all fabric switches feature work with Brocade switches?
- How does Workload Security receive data for analysis?
- How is the Fabric Name field In OCI and Cloud Insights used for a Brocade SSH datasource?
- How long are OCI log files kept
- How much network traffic is increased by one activity of Storage Workload Security?
- How to access expert mode configuration options for a Cloud Insight data collector
- How to add a new ONTAP data management software data collector using Acquisition Unit (AU)
- How to add EMC Power Max array data collector in Cloud Insight
- How to add users into Cloud Insights
- How to assign Account Owner role to DII users
- How to change the proxy server configuration in existing Data Infrastructure Insights Workload Security Agent Server
- How to collect cloud Insights Workload Security agent logs using a built in shell script
- How to collect files for troubleshooting using the Error Report feature
- How to collect logs for a Data Infrastructure Insights Acquisition Unit Server issue
- How to configure monitor for the volume and aggregate capacity based on percent thres
- How to create a Capacity Report in Cloud Insights
- How to create a dashboard in Cloud Insight to determine Fpolicy request rate
- How to Create a Monitor Alert in Data Infrastructure Insights
- How to create Internal volume capacity ratio used alerts in Cloud Insights
- How to delete inactive storage in Cloud Insights
- How to edit the Java Heap size for the DII Acquisition Unit
- How to edit the Java Heap size for the DII Acquisition Unit?
- How to Enable Identity Federation for SSO in Data Infrastructure Insights
- How to get assistance with custom Service Now integration for Data Infrastructure Insights
- How to import a CA root certificate into the Cloud Insights Acquisition Unit to be trusted (Linux)
- How to import a CA root certificate into the Data Infrastructure Insights Acquisition Unit to be trusted (Windows)
- How to increase timeout values of a Data Collector in Data Infrastructure Insights
- How to Integrate Tools with Splunk via Storage Workload Security
- How to manually unblock NFS access that blocked by Workload security
- How to manually unblock SMB/CIFS access that blocked by Workload security
- How to modify ONTAP SVM Data Collector configured in Workload Security
- How to obtain license key for OnCommand Insight and Cloud Insight
- How to remove Inactive datasource objects from Cloud Insights Metrics reporting
- How to run OnCommand Insight's SNMPwalk to troubleshoot SNMP communication
- How to sanity test the Kubernetes monitoring operator auto rotation API access token key in DII
- How to set up EMS alerts to be instantly forwarded to Data Infrastructure Insights from ONTAP
- How to set up ONTAP EMS log mapping in Cloud Insights to configure the monitor
- How to simulate an attack with Storage Workload Security
- How to submit feature requests for Data Infrastructure Insights
- How to uninstall and reinstall a Cloud Insights Acquisition Unit
- How to update the Kubernetes collector when it shows OutDated in DII
- How to verify the Apache Log4j version for Cloud Insights Acquisition Unit (CI AU) for Windows
- How To: Change ETL in Cloud Insights Data Ware House
- HP 3Par data collector failing with invalid login credentials
- Hyper-V data collector in Cloud Insights fails inventory with error: "General Error"
- Hyper-V Error while running powershell script file ./hostAdapterCommands3.ps1 for getting host adapter data
I
- IBM FlashSystem 9500 running code level 8.7.x cannot be acquired by Insight.
- In Workload Security some users are not resolved and only show LDAP user SIDs
- Insight Cisco datasource fails with "Failed to discover the USM Engine ID"
- Insufficient privileges: user 'csuser' does not have write access to this resource
- Intermittent failure of CVO and OTS data collector in DII
- IP and OS information missing on the Hyper-V hosts in Cloud Insights
- Is a CIFS mount action on a share captured by Storage Workload Security?
- Is Anomaly Detection Engine still available for Oncommand Insight?
- Is Cloud Insight affected by CVE-2015-4000?
- Is is possible to customize Workload Security notification emails
- Is it possible to have SEARCH as type of activities under Activity Forensics in DII?
- Is it possible to prevent SWS from detecting “activity rate change” warning when searching for all files including their contents?
- Is it possible to search data more than 31 days in DII GUI?
- Is OTP (One Time Password) Authentication available for Cloud Insights?
- Is support provided for AU running on OS version that has reached its end of support?
- Is SVM using NAT IP supported with Workload Security Agent?
- Is there a way to review EMS logs in Cloud Insights for E-series arrays?
- Issue with Cloud Insights API rest/v1/assets/import API
J
K
L
M
N
- NetApp DataCollector failed with ONTAP zapi communication failed: "401: Unauthorized" error
- Nimble storage performance missing in Cloud Insights after upgrading Nimble firmware to 4.0
- No cold data information seen for volumes in Cloud Insights
- No events populating Cloud Insights due to firewall restrictions
- No longer authorized message in Cloud Insights after enabling Azure Active Directory
- No new counter archive publications for Cloud Agent Collector in Data Infrastructure Insights
- Not Authorized message returned when sending REST API queries in Cloud Insights
- NSS Accounts disappear from User Management in Cloud Insights
O
- Observability tab is missing from BlueXP
- OCI / CI : Cloud Volumes Services datasource fails with : failed: Connection refused
- OCI acquisition for VMware fails due to read time out
- OnCommand Insight Brocade data source fails performance collection with a timeout due to port availability
- OnCommand Insight Cisco Switch Data Source Resolution Guide
- OnCommand Insight Solutions Enabler CLI DataSource fails with "The local host rejected the remote TLS certificate"
- OnCommand Insight: What are the Brocade CLI/SSH commands run by the Brocade CLI Data Source?
- ONTAP ARP information is missing in DII SWS alerts
- ONTAP cluster polling fails with "bsdsocket.queueLimit.reached:error" in CI or AIQUM
- ONTAP Data collector acquisition fails with failed to process odata task in CI
- ONTAP Data Collector polling failed in DII
- ONTAP FSx data collector in Cloud Insights is not reflecting performance data
- ONTAP Node utilization is reflecting 100% utilization for passive Node
- ONTAP SVM data collector addition in SWS failed with address already in use error
- ONTAP SVM Data Collectors are disconnected intermittently in Workload Security
P
- Performance Data collections in vCenter routinely fail in Cloud Insights
- Performance data is missing in Cloud Insights
- Performance data not obtained from Hitachi OpsCenter cabinet via OCI/DII
- Performance issues in SVM due to buffer exhaustion on Workload Security data collector
- Performance polling fail intermittently in CI for Brocade switches due to time out
- Permission denied when starting the Cloud Insight Acquisition Unit Server Service
R
S
- Servicenow tickets are getting created for the resolved alerts in Cloud Insights
- Size mismatch for the E-series data collector in Cloud Insights
- Snapshot created by Automated Response Policies in DII is automatically deleted
- Some Cloud Insights Internal Volume mapped to Applications not reflected in DWH
- Storage performance graphs not showing for 15 and 30 min in CI
- Storage Workload Security External Fpolicy server terminated error
- SWS Agent does not automatically reconnect during a failover back
- Symmetrix Array volumes are not listed when viewing data collector details
- Symmetrix collector in Cloud Insights is failing
T
- Telegraf agent connect to Cloud Insights fails with timeout error
- The cloudsecure-agent service cannot be restarted after data collector becomes error
- The connection status of the Acquisition Unit in DII is shown as 'heartbeat failed' due to the service being down
- The email address with the username "support" cannot be registered in the notifications of workload security
- The monitor page in CI is showing error 502
- The OCI/Data Infrastructure Insights datasource test times out when testing a data source connection
- There is no Data Infrastructure Insights menu under Observability of BlueXP
- There is no power data for AFF-A250 nodes in Cloud Insights
- Thick volumes Used and Provisioned capacity value discrepency in CI custom reports
- Troubleshooting Cloud Insights Telegraf Agent installations
- Trying to access Cloud Insights and having issues
U
- Unable to access CI tenant or BlueXp after updating certificates on IDP server
- Unable to access Cloud Insights from Cloudmanager.netapp.com
- Unable to access Data Infrastructure Insights (DII) and login using customer email address
- Unable to access the report section in Data Infrastructure Insights WebUI
- Unable to add Active Directory as User Directory Collector in Workload Security
- Unable to add IBM SVC 9500 Data Collector into DII
- Unable to add the Cloud Workload Security Agent VM server in Cloud Insights
- Unable to create or generate a report on Cloud Insights with error "The latest package information could not be loaded"
- Unable to edit existing log monitor filters in Cloud Insights
- Unable to Hyper-V data collector in DII fails timeout error
- Unable to identify FSxN File System Name on FSxN Warning/Critical alerts email as the subject line has only FSxN File System ID
- Unable to log in to BlueXP/Data Infrastructure Insights using NSS/SSO credentials
- Unable to log in to Data Infrastructure Insights after deleting duplicate BlueXP user
- Unable to log into CI with NSS account after deleting Cloud Central or auth0 account
- Unable to login to Data Infrastructure Insights Getting "Error: Unknown Error"
- Unable to logon to Cloud Insights
- Unable to pause SWS ONTAP SVM Data Collector when there is blocked user
- Unable to remove the old Acquistion Unit in Cloud Insights
- Unable to see configured Kubernetes clusters on Cloud Insights under both kubernetes clusters and collectors
- Unable to see MDV volume listed in netapp_ontap.workload_volume object in Data Infrastructure Insights query
- Unable to set up Cloud InSights WorkLoad Security agent VM behind Zscaler proxy
- Unable to start Cloud Secure/ Workload Security Agent Daemon Service after changing proxy server
- Unbale to access Cloud Insights tenant WebUI
- Under high ARP traffic environment, the Workload Security Data Collector goes into "Connector is in error state"
- Usage of Managed Units getting increased in Cloud Insights
- User unable to access invitation to join in Cloud Insights
- Usernames are not being resolved with LDAP connection
- Users are sporadically unable to load Data Infrastructure Insights Login Page
- Users with Guest Observability Role are unable to load the queries in Cloud Insights
V
W
- Web page does not load up or results with “Oops! Something went wrong” when accessing Cloud Insights tenant
- What Activity types are reported when file or folder is moved via Windows client?
- What API is used to fetch Storage details for all the VMs at once in Cloud Insights
- What API is used to PATCH a data collector in Cloud Insight
- What are common SNMP commands OnCommand Insight uses to gather data from Brocade Switch?
- What are some differences between ONTAP performance metrics reported in Cloud Insights and AIQUM ?
- What are the reasons users cannot log into Cloud Insights?
- What are the Workload Security Agent Requirements?
- What are these Cloud Compliance and Insights NetApp VMs showing up from the Cloud Provider?
- What Brocade datasource model should be used when monitoring a Brocade switch with Cloud Insights or OnCommand Insight?
- What commands are used in CLoud Insights to gather inventory on IBM SAN Volume Controller?
- What data is required when opening a Data Infrastructure Insights Support Case
- What does warning alert "Abnormal activity, change in data access rate by user" mean?
- What happens for a flood of events that cannot be managed by Workload Security Agent?
- What happens when a Cloud Insights trial subscription ends without renewing
- What is Change Group Ownership Forensic Activity in Storage Workload Security?
- What is Data Infrastructure Insights?
- What is required for Data Infrastructure Insights or OnCommand Insight to collect data from a Brocade switch?
- What is the correct method to migrate a Data Collector from one Workload Security agent to another
- What is the correct procedure to address ransomware alerts in Data Infrastructure Insights
- What is the Node Utilization Stress Index in Data Infrastructure Insights, and why is it used?
- What is the unit of machine learning for DII Workload Security?
- What is the upgrade path for Data Infrastructure Insights?
- What needs to be able to access my webhook endpoint URL for Cloud Insights webhooks?
- What network failure prevents Audit data from being sent to DII server?
- What ports need to be open for a Data Infrastructure Insights Acquisition Unit to collect inventory and performance data from a Hitachi Ops Center data collector?
- What to check related to Storage Workload security error messages and port requirements?
- What to do if the Kubernetes apiserver certificate has expired
- What to do when a Data Infrastructure Insights account owner needs to be changed
- What version of TLS does Cloud Insights use?
- When a user is blocked from the Storage Workload Security, is the user notified?
- When SWS detects an alert for attack, both snapshot creation and user blocking are executed but the notification email doesn't include information regarding the user block
- When the callhome.arw.activity.seen event occurs, SWS does not receive the notification due to an SSL communication error
- Where do you update the Single Sign-on configuration for Data Infrastructure Insights?
- Where is the proxy information saved to in the Data Infrastructure Insights Acquisition Unit?
- Where to find Cloud Insights tenant ID
- Why "cloudsecure_attack_auto_XXXX" snapshot creation failure "Snapshot already exists" happens?
- Why am I seeing "No Matching Records Found" when triaging Ransomware events
- Why are my PURE Storage Arrays suddenly showing an increase in provisioned capacity
- Why CI GUI shows Infrastructure Observability Trial
- Why Cloud Insights showing alerts in active more than a month or more even the filter is selected for less time
- Why did Cloud Insights stop sending emails?
- Why do I receive error "Could not find Virtual Machine for ID XXXXXXX" when clicking a Virtual Machine global search result in Cloud Insights?
- Why do ONTAP storage node utilization graphs look different when comparing StorageNode and netapp_ontap objects?
- Why do some NetApp SVMs show up as hosts in Cloud Insights
- Why do the number of unprotected volumes reported vary between time and date ranges?
- Why does a Cloud Insights monitor generate notifications to recipients not listed in the "other email recipients" field?
- Why does a Cloud Insights monitor not report a triggered EMS scsi.cmd.checkCondition
- Why does a user account in Data Infrastructure Insights Workload Security Activity Forensics show up like ldap:domain.com:s-X-X-XX-XXXXXXXXXX-XXXXXXXXXX-XXXXXXXXXX-XXXXXX?
- Why does my Cloud Insights Basic Edition environment no longer exist
- Why does OnCommand Insight show more Brocade ports than my switch has?
- why does time to full is showing 365 days for the aggregate capacity in Cloud Insights
- Why does WS blocks an user for activities on devices excluded from WS attack Policy?
- Why is Brocade SAN routing information within OCI or Cloud Insights not seen even though Brocade datasources are successful?
- Why is my Cloud Insights Acquisition Unit talking to IPs from Fastly?
- Why is the Switch Alias not appearing as expected in OCI or Cloud Insights?
- Why is there a size discrepancy between Cloud Insights and ONTAP?
- Why is there missing data from dwh_inventory.acq_data_source tables?
- Why was the AWS S3 Cloud Storage setup deleted from the IBM Cognos
- Why wasn't an alert raised after a data destruction event in Workload Security?
- Will Cloud Insights Workload Security resolve computer or service account SIDs?
- Will customers be notified of DWH ETL change in Data Infrastructure Insights(DII)
- Will the customer be notified of DWH ETL change in Data Infrastructure
- Workload Secure agent in error state after failover/giveback
- Workload Security Agent installation command fails due to operation timed out (or) could not resolve host
- Workload Security Agent is not configured due to failure of HTTP GET with error null
- Workload Security Agent not connected due to expired certificate
- Workload Security agent server detects "The JKS keystore uses a proprietary format."
- Workload Security agent servics failed to start with URL not found on the token error
- Workload Security collector failing with Error Code: AGENT008 and no valid sequence number available
- Workload security collector fails with Error Code: Agent008
- Workload Security collectors are no longer collecting data
- Workload Security configuration fails for ONTAP SVMs due to agent server firewall setup
- Workload Security Data Collector does not recover automatically after network failure
- Workload Security data collector fails with External fpolicy server terminated
- Workload Security Data Collector is in error state due to fpolicy server terminated
- Workload Security Data Collector status error "No route to host (Host unreachable)"
- Workload Security data collectors and agents aresuddenly are not present in the WebUI
- Workload Security data collectors show 'Stopped' status
- Workload Security does not alert on malicious activity on a user's own home directory
- Workload Security failed to snapshot per policy during a Data Destruction event
- Workload Security failing with : Error: Connector is in error state
- Workload Security fails to add an SVM with the error "Connection refused (Connection refused)"
- Workload Security forensics activity for some NFS operations does not resolve user even though user's name is listed in Forensics -> Users
- Workload Security installation failed with error "Connection reset by peer in connection to tenant.cs*.cloudinsights.netapp.com:443"
- Workload Security OnTap 9.13 SVM collector error
- WS failed to connect to ONTAP data collector with multiple cluster management LIF
