Skip to main content
NetApp Knowledge Base

Data Infrastructure Insights KBs

  1. Last updated
  2. Save as PDF

Data Infrastructure Insights KBs

Featured
Can't access Data Infrastructure Insights (formerly Cloud Insights)?
Check the Cloud Services Status Page
What's New with Data Infrastructure Insights?
Stay up to date with the latest features available with Data Infrastructure Insights (formerly Cloud Insights)
Get Started with Data Infrastructure Insights
Learn how to subscribe to Data Infrastructure Insights (formerly Cloud Insights)
Data Infrastructure Insights API
Integrate Data Infrastructure Insights with other applications
Data Collector List
View vendor specific reference information for all data collectors
General Troubleshooting
Troubleshooting common errors and issues in Data Infrastructure Insights (formerly Cloud Insights)
Other Resources
  • Polling Fails in NetApp DII Data Collectors (KRB5KDC_ERR_CLIENT_REVOKED)Thu, 14 May 2026
  • DII fails to collect logs from ONTAP SVM Data Collector "No trusted certificate found"Thu, 14 May 2026
  • False “CVO Storage VM High Latency” Alerts Generated in Low/No IOPS condition in DIIWed, 13 May 2026
  • Brocade Switch Inventory Fails in DII, Error Detecting PromptTue, 12 May 2026
  • Should data collectors in DII be deleted and new ones added on cluster replacement?Mon, 11 May 2026
  • DII Acquisition Unit Service Stops after a few minutesFri, 08 May 2026
  • How to fetch repository and file count for NAS volumes using DIIMon, 04 May 2026
  • DII page load fails from NetApp Console with API errorFri, 01 May 2026
  • Facing issue while moving data Collector between Acquisition Units in DIIThu, 23 Apr 2026
  • Unable to login to DII using newly registered NSS user credentialsWed, 22 Apr 2026
  • Are there any certificates used by the SWS agent that require manual renewal?Tue, 21 Apr 2026
  • Does SWS agent support RHEL in-place upgrade of the host OS?Fri, 17 Apr 2026
  • Data Infrastructure Insights - Datalake API response for FlexGroup volumes and qtrees are missing node, aggregate, and qtree UUID attributesMon, 13 Apr 2026
  • Is any configuration available to reduce SWS false positives during CIFS migration?Mon, 06 Apr 2026
  • Capacity Utilization Ratio Discrepancy Between DII and ONTAP CLI/AIQUMSun, 05 Apr 2026
  • Data Collector Status Error When Connecting to FPolicy Server in ONTAP ClusterFri, 03 Apr 2026
  • Unable to log in to DII with invalid request error due to an expired client secretFri, 03 Apr 2026
  • Queries created via API token queries disappearing from DII GUI after creationThu, 02 Apr 2026
  • Is it possible to exclude a specific user from SWS attack policiesWed, 01 Apr 2026
  • SnapMirror Relationship Temporarily Reports Out of Sync During Controller MaintenanceSat, 28 Mar 2026
  • Cannot receive DII invitation emails to join as the user's domain is differentMon, 18 May 2026
  • BlueXP shows "Something went wrong. BlueXP is preparing the Connector"Mon, 18 May 2026
  • Can NetApp Cluster Incorporate into Power BI DashboardMon, 18 May 2026
  • Cannot login to Cloud Insight after Auth0 gateway account changed to Federated accountMon, 18 May 2026
  • Polling Fails in NetApp DII Data Collectors (KRB5KDC_ERR_CLIENT_REVOKED)Thu, 14 May 2026
  • Due to heap memory exhaustion in the SWS agent, agent008 errors occur across all data collectorsThu, 14 May 2026
  • DII fails to collect logs from ONTAP SVM Data Collector "No trusted certificate found"Thu, 14 May 2026
  • False “CVO Storage VM High Latency” Alerts Generated in Low/No IOPS condition in DIIWed, 13 May 2026
  • Error while trying to access DII with Error no longer be authorized to use the tenantTue, 12 May 2026
  • Brocade Switch Inventory Fails in DII, Error Detecting PromptTue, 12 May 2026
  • EMC Isilon SSH data collector displays "Traceback" as Model in Data Infrastructure Insights after OneFS upgrade to 9.xTue, 12 May 2026
  • Should data collectors in DII be deleted and new ones added on cluster replacement?Mon, 11 May 2026
  • DII Acquisition Unit Service Stops after a few minutesFri, 08 May 2026
  • How to add an email to share a DII Cognos reportFri, 08 May 2026
  • Data Infrastructure Insights Brocade data source fails performance collection with a timeout due to default SNMP configurationFri, 08 May 2026
  • Unable to set up WorkLoad Security agent VM behind a Zscaler proxyThu, 07 May 2026
  • How to collect DII Workload Security agent logs using a built in shell scriptThu, 07 May 2026
  • Where can I find a list of object attributes that can be used in alert descriptions?Tue, 05 May 2026
  • DII Acquisition Unit Not Updating with DynatraceTue, 05 May 2026
  • How to fetch repository and file count for NAS volumes using DIIMon, 04 May 2026
    NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.