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NetApp Knowledge Base

SAS ADAPTER INITIALIZATION FAILED - Autosupport Message

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Category:
aff-series
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hw
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Applies to

  • ONTAP 9
  • callhome.sas.init.failed

Event Summary

  • This message occurs when the SAS adapter fails to initialize the link.

Validate

Call home event
HA Group Notification from Node Name (SAS ADAPTER INITIALIZATION FAILED, Port: ) ERROR
EMS Log
  • Run ::>event log show -severity * -message-name callhome*

Mon May 02 20:22:33 +0000 [Node Name: pmcsas_asyncd_0: callhome.sas.init.failed:error]: Callhome for SAS ADAPTER INITIALIZATION FAILED, Port

Command Line

Run::>system node run -node <node name> -command sysconfig 

slot 1: SAS Host Adapter 1a (PMC-Sierra PM8072 rev. C, SAS, <OFFLINE (hard)>)
  MFG Part Number:    NetApp, Inc. 110-00401 rev. B0
  Part number:        111-02026+B0
  Serial number:      031730000203
  Date Code:          20170724
  Firmware rev:       03.07.04.00
  Base WWN:           5:00a098:007d19f:e0
  Phy State:          [12] Disabled
                      [13] Disabled
                      [14] Disabled
                      [15] Disabled

Resolution

  • Confirm that the SAS adapter is enabled.
  • Check the health of the SAS cables.
  • If issue persists, please contact NetApp Technical Support and reference this article for further assistance. The solution might require a part replacement.

 

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