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SAS ADAPTER INITIALIZATION FAILED - Autosupport Message

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Applies to

  • ONTAP 9
  • callhome.sas.init.failed

Event Summary

This message occurs when the SAS adapter fails to initialize the link.

Validate

Call home event
HA Group Notification from Node Name (SAS ADAPTER INITIALIZATION FAILED, Port: ) ERROR
Event Log

event log show -severity * -message-name callhome*

[Node Name: pmcsas_asyncd_0: callhome.sas.init.failed:error]: Callhome for SAS ADAPTER INITIALIZATION FAILED, Port 1a

Command Line

storage port show

cluster1::> storage port show

Node               Port Type   (Gb/s) State    Status            ID  Dedicated
------------------ ---- -----  ------ -------- --------------- ----  ---------
NodeA-01
                   1a   SAS         0 enabled  offline         -     true

system node run -node <node name> -command sysconfig 

slot 1: SAS Host Adapter 1a (PMC-Sierra PM8072 rev. C, SAS, <OFFLINE (hard)>)
  MFG Part Number:    NetApp, Inc. 110-00401 rev. B0
  Part number:        111-02026+B0
  Serial number:      031730000203
  Date Code:          20170724
  Firmware rev:       03.07.04.00
  Base WWN:           5:00a098:00ff00:e0
  Phy State:          [12] Disabled
                      [13] Disabled
                      [14] Disabled
                      [15] Disabled

Resolution

  1. Confirm that the SAS adapter is enabled 

storage port show

  1. Attempt to bring the adapter online

storage port enable -node <node_name> -port <SAS_port>

  1. If issue persists, please contact NetApp Technical Support and reference this article for further assistance. The solution might require a part replacement.

Additional Information

SAS ADAPTER INITIALIZATION FAILED alert reported in EMS logs

 

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