SP/BMC inaccessible with the error: Unable to update SP network information at this time

Applies to

• FAS/AFF
• ONTAP 9
• Baseboard Management Controller (BMC)
• Service Processor (SP)

Issue

• Unable to access SP/BMC via SSH.
• The SP/BMC IP address is not pingable.
• The following events are reported in the event logs:

splog.warnings: Could not retrieve logs from the SP for 24 hours: splogd is running in degraded mode and having difficulty getting splogs from the SP FW

[Node-1: rlm_hbtrcv_non_blocking: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.

• The sysconfig -a output for BMC or SP marked as unknown:

Example:

::> system node run -node <node-name> sysconfig -a

     Service Processor        Status: Online
        Firmware Version:   11.5
        Mgmt MAC Address:   xx:xx:xx:xx:xx:xx
        Ethernet Link:      unknown, full duplex, auto-neg complete
        Using DHCP:         no
        IPv4 configuration:
        IP Address:         unknown
        Netmask:            unknown
        Gateway:            unknown