NETWORK INTERFACE CARD FATAL ERROR - AutoSupport Message
Applies to
- ONTAP 9.1
- Data ONTAP 8 7-mode
- callhome.netif.fatal
Event Summary
This message occurs when Network Interface Card encountered a fatal error.
Validate
AutoSupport Message
HA Group Notification from Node Name (NETWORK INTERFACE CARD FATAL ERROR) WARNING
EMS Log
event log show -severity * -message-name callhome*
[Node Name: TOE-2x10G-SFP/c0a: callhome.netif.fatal.error:error]: Call home for NETWORK INTERFACE CARD FATAL ERROR.
Command Line
system node run -node <node name> -command sysconfig
slot 0: Dual 10G Ethernet Controller T320E-SFP/KR
Device Type: CT-FE-3
Version Number: T3-SRAM1.1.0-BR1016-02-01-FW7.7.209-DR04
Serial Number: jb04050693
c0a MAC Address: 00:a0:98:1d:6a:a8 (Encountered Fatal Error: 6)
c0b MAC Address: 00:a0:98:1d:6a:a9 (Encountered Fatal Error: 6)
Resolution
- Confirm that the adapter is enabled.
- Check the health of the adapter cables.
- If issue persists, please contact NetApp Technical Support and reference this article for further assistance. The solution might require a part replacement
Additional Information
N/A