Multiple disks missing after DS460C FW upgrade
Applies to
- DS460C shelves running:
- IOM12A firmware less than 0311
- IOM12B firmware less than 0141
- Manual Disk Shelf firmware upgrade
- Part of ONTAP upgrade
Issue
During a disk shelf firmware upgrade multiple disks are reported as "missing" in the ONTAP (EMS) event logs.
- May occur during a manual FW upgrade or during an ONTAP upgrade (new shelf firmware version may be bundled)
Example:
[node_name: dmgr_thread: raid.disk.missing:info]: Disk 0b.10.1 Shelf 10 Drawer 2 Slot 9 Bay 23 [NETAPP XXX_HXXXX7 NA03] S/N [XXX] UID [500000A2:...] is missing from the system
[node_name: dmgr_thread: raid.disk.missing:info]: Disk 0b.10.2 Shelf 10 Drawer 3 Slot 1 Bay 21 [NETAPP XXX_HXXXX7 NA03] S/N [XXX] UID [500000A2:...] is missing from the system
- Shelf firmware update is completed successfully:
[node_name: dsa_sfu: sfu.downloadSummary:info]: Shelf firmware updated on 2 shelves.
- Shelf status is critical as the missing disks are bypassed from both the IOM modules:
::> system node run -node <node_name> -command storage show fault
Enclosure Status: critical
Channel: 0a
Shelf: 10
Shelf Type: DS460-12
Product Serial Number: SHJGD1730000153
Module Type: IOM12
21 [Bay 9]: CRITICAL 02,09,30,2C ENCLOSURE BYPASSED B, ENCLOSURE BYPASSED A, BYPASSED B, BYPASSED A, FAULT REQSTD
29 [Bay 1]: CRITICAL 02,01,30,2C ENCLOSURE BYPASSED B, ENCLOSURE BYPASSED A, BYPASSED B, BYPASSED A, FAULT REQSTD