FAS9000 EMS errors after environmental shutdown and chassis fan replacement
Applies to
- AFF A700 / FAS9000
- ONTAP 9
- SP firmware below 4.7
Issue
After a multi-fan failure occurs which results in an environmental shutdown, EMS messages indicate continued fan field replaceable unit failure despite being replaced.
cluster::*> event show -node local -event *fan*|*psu*
Time Node Severity Event
------------------- ---------------- ------------- ---------------------------
10/25/2017 12:00:00 cluster
ALERT monitor.fan.failed: Multiple fans has failed: FanA2 F4, FanA2 F3, FanA2 F2, FanA2 F1. <<<<<<<<<<<<<<<<< Generated when PSU 3 cable removed and inserted back after some time .
10/25/2017 11:52:00 cluster
EMERGENCY monitor.globalStatus.critical: Controller failover of nbs-plat-9000-122 is not possible: Controller Failover takeover disabled. Multiple fans has failed: FanA2 F4, FanA2 F3, FanA2 F2, FanA2 F1.
10/25/2017 11:37:00 cluster
EMERGENCY monitor.globalStatus.critical: Controller failover of nbs-plat-9000-122 is not possible: Controller Failover takeover disabled. Multiple fans has failed: FanA2 F4, FanA2 F3, FanA2 F2, FanA2 F1. Power Supply Status Critical: PSU3.
10/25/2017 11:09:00 cluster
EMERGENCY monitor.globalStatus.critical: Controller failover of nbs-plat-9000-122 is not possible: Controller Failover takeover disabled. Multiple fans has failed: FanA2 F4, FanA2 F3, FanA2 F2, FanA2 F1.
10/25/2017 11:00:00 cluster
EMERGENCY monitor.globalStatus.critical: Controller failover of nbs-plat-9000-122 is not possible: Controller Failover takeover disabled. Multiple fans has failed: FanA2 F4, FanA2 F3, FanA2 F2, FanA2 F1. Power Supply Status Critical: PSU1.cluster::> sp show IP Firmware
Node Type Status Configured Version IP Address
------------- ---- ----------- ------------ --------- ---------------
cluster-01 SP online true 4.6 10.0.0.1
cluster-02 SP online true 4.6 10.0.0.2
