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    • FAS9000 EMS errors after environmental shutdown and chassis fan replacement
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/FAS9000_EMS_errors_after_environmental_shutdown_and_chassis_fan_replacement
      ALERT monitor.fan.failed: Multiple fans has failed: FanA2 F4, FanA2 F3, FanA2 F2, FanA2 F1. <<<<<<<<<<<<<<<<< Generated when PSU 3 cable removed and inserted back after some time . EMERGENCY monitor.g...ALERT monitor.fan.failed: Multiple fans has failed: FanA2 F4, FanA2 F3, FanA2 F2, FanA2 F1. <<<<<<<<<<<<<<<<< Generated when PSU 3 cable removed and inserted back after some time . EMERGENCY monitor.globalStatus.critical: Controller failover of nbs-plat-9000-122 is not possible: Controller Failover takeover disabled. Multiple fans has failed: FanA2 F4, FanA2 F3, FanA2 F2, FanA2 F1.
    • Which Mellanox Switches are available for the Netapp HCI?
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/Which_Mellanox_Switches_are_available_for_the_Netapp_HCI
      Netapp currently offers 3 models of Mellanox switches to combine with the Netapp HCI: 4:1 Breakout Cables for QSFP Ports for Node Connections 4:1 Breakout Cables for QSFP Ports for Node For SN2700, th...Netapp currently offers 3 models of Mellanox switches to combine with the Netapp HCI: 4:1 Breakout Cables for QSFP Ports for Node Connections 4:1 Breakout Cables for QSFP Ports for Node For SN2700, the Power Supply, the FAN assembly or the full switch can be replaced. Mellanox switches can be found in the IMT but NetApp no longer makes recommendations on the supported version and instead recommends customers run the latest ONYX version.
    • How to use AutoSupport information for prerequisite data collection in FRU replacements when ONTAP systems will not boot
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/How_to_use_AutoSupport_information_for_prerequisite_data_collection_in_FRU_replacements_when_ONTAP_systems_will_not_boot
      When performing an onsite FRU replacement an engineer is instructed via NetApp documentation to gather prerequisite information from the system prior to proceeding with the part replacement. This arti...When performing an onsite FRU replacement an engineer is instructed via NetApp documentation to gather prerequisite information from the system prior to proceeding with the part replacement. This article provides an alternative of using AutoSupport sections to show the same detail of the commands that would have been run onsite. Note: Ensure you are using the most current weekly or full AutoSupport and confirm with the customer no changes had been made after that AutoSupport was collected.
    • Fan indicated as NOT_PRESENT by one node
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Fan_indicated_as_NOT_PRESENT_by_one_node
      Applies to AFF-A300 ONTAP 9.6 Issue Just one node missing a Fan for an HA pair in the same chassis: ---------- --- ---- ----- --------------------- 0xxxxxxxxxxx Fan1 fan NOT_PRESENT node_name1, node_n...Applies to AFF-A300 ONTAP 9.6 Issue Just one node missing a Fan for an HA pair in the same chassis: ---------- --- ---- ----- --------------------- 0xxxxxxxxxxx Fan1 fan NOT_PRESENT node_name1, node_name2 Cluster output "system chassis fru show" is showing that both nodes see PSU1 and PSU2: ::> system chassis fru show Chassis ID FRU Type State Nodes Sharing the FRU 042122010122 PSU2 psu GOOD AFFNODE-01, AFFNODE-02 042122010122 PSU1 psu GOOD AFFNODE-01, AFFNODE-02
    • How to find a serial number of the part (FRU) from AutoSupport
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/How_to_find_a_serial_number_of_the_part_FRU_from_AutoSupport
      Applies to All ONTAP OS Description This article describes the procedure to find a serial number for a Field Replaceable Unit (FRU) in AutoSupport data. Note: Depending on the ONTAP OS version and pla...Applies to All ONTAP OS Description This article describes the procedure to find a serial number for a Field Replaceable Unit (FRU) in AutoSupport data. Note: Depending on the ONTAP OS version and platform, the output location and format can differ
    • CriticalFruNotPresentAlert is reported on a single node in the HA pair
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/CriticalFruNotPresentAlert_is_reported_on_a_single_node_in_the_HA_pair
      The output of system health alert show command reports the same alert: Possible Effect: The nodes in the chassis might not function Refer to the Hardware specification guide for more information on th...The output of system health alert show command reports the same alert: Possible Effect: The nodes in the chassis might not function Refer to the Hardware specification guide for more information on the position of the field-replaceable unit (FRU) and ways to check or replace it. The missing FRUs are reported as unreachable by the affected node: The SP/BMC on the affected node is already on the latest version. The details may not be shown for the missing FRU under system chassis fru show