Skip to main content
NetApp Knowledge Base

AFF A700s node reports SP HBT STOPPED and Emergency shutdown to recover the BMC

  1. Last updated
  2. Save as PDF
Views:
519
Visibility:
Public
Votes:
0
Category:
aff-series
Specialty:
hw
Last Updated:

Applies to

  • AFF A700s
  • BMC (baseboard management controller)

Issue

  • After ONTAP upgrade, nodes attempt to auto-update BMC
  • Auto-updates fail on one or more nodes:
[cluster-01: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'BMC update - Pre-update checks passed.'}
[cluster-01: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update from 1.89 to 1.91 has been triggered.'}
[cluster-01: servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'BMC update - Update failed after timeout.'}
[cluster-01: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.
[cluster-01: servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'BMC update pre-update checks failed.'}
[cluster-01: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.
  • This results in AutoSupport notifications of SP missed and stopped heartbeat
[cluster-01: env_mgr: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
[cluster-01: env_mgr: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
  • After several days of this condition, nodes halt and are unreachable via BMC remotely:
[cluster-01: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the BMC)
  • Console connection to node indicates no BMC logs (system log console, system log console bak, system log sel are all empty or contain only a single entry)
  • Attempting to boot the node from LOADER results in:
***************************************************
This platform is not supported in this release.
The system will now halt
***************************************************

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.