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AFF A700s node reports SP HBT STOPPED and Emergency shutdown to recover the BMC

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aff-series
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hw
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Applies to

  • AFF A700s
  • BMC (baseboard management controller)

Issue

  • After ONTAP upgrade, nodes attempt to auto-update BMC
  • Auto-updates fail on one or more nodes:
[cluster-01: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'BMC update - Pre-update checks passed.'}
[cluster-01: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update from 1.89 to 1.91 has been triggered.'}
[cluster-01: servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'BMC update - Update failed after timeout.'}
[cluster-01: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.
[cluster-01: servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'BMC update pre-update checks failed.'}
[cluster-01: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.
  • This results in AutoSupport notifications of SP missed and stopped heartbeat
[cluster-01: env_mgr: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
[cluster-01: env_mgr: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
  • After several days of this condition, nodes halt and are unreachable via BMC remotely:
[cluster-01: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the BMC)
  • Console connection to node indicates no BMC logs (system log console, system log console bak, system log sel are all empty or contain only a single entry)
  • Attempting to boot the node from LOADER results in:
***************************************************
This platform is not supported in this release.
The system will now halt
***************************************************

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