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A400/FAS8300/FAS8700 BMC hung in boot process during FW upgrade

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Applies to

  • AFF-A400
  • FAS8300
  • FAS8700
  • BMC FW(firmware) version prior to 13.5P1

Issue

During a BMC FW upgrade, which requires a reboot of the BMC, it can hang, which could lead to an ONTAP shutdown event.
 
When the BMC hangs, both the BMC network and the node's remote console access are lost, and require physical console access to reboot the BMC.

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