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E-Series Power supply failed - AutoSupport Message

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Applies to

NetApp E-Series

Event Summary

  • An AutoSupport messages is generated with title:

E-Series Notification (Power supply failed) CRITICAL

  • An associated case is generated with symptom:

EVOLEN:E-Series Notification from Unnamed (Power supply failed) CRITICAL

Validate

  1. Login to SANtricity Storage Manager or SANtricity System Manager
  2. Confirm SANtricity reports one of more of the following error messages in the Recovery GURU:
    1. Failure Entry 1: SUPPORT_CRU_NOINPUT-Recovery Failure Type Code: 97
      Storage array: xyz
      Component reporting problem: Power supply canister (Right)
      Status: No power input
      Location: Controller/Drive shelf 99
  3. Confirm from the Hardware tab that the power supply shows as failed

    1. Example:

             Power Supplies Detected:  2

                     Power supply status:  Optimal          
                     Location:             Left             
                     Part number:          114-00148+D0     
                     Serial number:        111111111111111  
                     Vendor:               DELTA            
                     Date of manufacture:  Not Available    


                     Power supply status:  Failed           
                     Location:             Right            
                     Part number:          114-00148+D0     
                     Serial number:        222222222222222  
                     Vendor:               DELTA            
                     Date of manufacture:  Not Available   

Resolution

  • Ensure there are no issues with the power source feeding the PSU (power supply unit).
  • Contact NetApp Technical Support as this will likely require a power supply replacement
  • If AutoSupport is enabled, this event should have already created a technical support case

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.