E-Series power supply failed - No power input
Applies to
- NetApp E-Series
- StorageGRID appliance
Issue
- Recovery Guru reports:
Failure Entry 1: SUPPORT_CRU_NOINPUT-Recovery Failure Type Code: 97
Storage array: E2812
Component reporting problem: Power supply canister (Right)
Status: No power input
Location: Controller/Drive shelf 99
Component requiring service: Power supply canister (Right)
Service action (removal) allowed: Yes
Service action LED on component: No
Subcomponent affected: Power supply (99)
- Storage Array Profile shows no power input for power-fan canister and power supply:
Power-Fan Canisters Detected: 2
Power-fan canister (Left) status: Optimal
Part number: 114-00148+E0
Serial number: 111111111111111
Date of manufacture: Not Available
Power-fan canister (Right) status: No AC power input
Part number: 114-00148+E0
Serial number: 222222222222222
Date of manufacture: Not Available
- For systems where the power supply canister includes the fans as well (i.e SG5712, E2812), then below failure would also be reported in Recovery Guru:
Failure Entry 1: SUPPORT_CRU_NOINPUT-Recovery Failure Type Code: 97
Storage array: E2812
Component reporting problem: Power supply canister (Right)
Status: No power input
Location: Controller/Drive shelf 0
Component requiring service: Power supply canister (Right)
Service action (removal) allowed: Yes
Service action LED on component: No
- If AutoSupport is enabled, an email is sent to the end user. In return, the user has 24 hours to respond if a support case must be opened. The email notification will be for:
E-Series Notification (Power supply failed) CRITICAL- Starting with SANtricity OS 11.70.3, an AutoSupport message is not dispatched if the power supply failure reason is loss of power input. However, an email is sent to the end user if email notification is configured in SANtricity System Manager (Configure mail server and recipients for alerts).