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A storage node becomes unresponsive

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h-series
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hci
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Applies to

  • SolidFire
  • H410S-11110
  • Element OS 11.1.0.72

Issue

  • The node is offline
  • Both MIP access and TUI access are not working
  • After rebooting the node, the slice drive on the node remains available
  • The API call AddDrives always fails with an error

Attempting to remove the Slice drive from service due to Nvram Errors. driveID:1

  • An NVRAM device error was shown under Cluster > Alerts
nvramDeviceStatus |  NVRAM device error={No device found}
  • Replacing the slice drive cannot resolve this issue
  • After triggering the iRTFI by removing and re-adding the node, the iRTFI succeeds but the NVRAM error still persists
sf-bootwait.info
[2025-10-17T10:18:40Z] Failed to find an NVRAM_DEVICE from NVRAM_DEVICES=("/dev/pmem0p1" "/dev/pmem0" "/dev/nvdisk0p1" "/dev/nvdisk0" "/dev/radian0n1" "/dev/nvme0n1")
sf-master.info
2025-10-17T10:18:50.894069Z node-04 sfmount: Failed to mount an nvram device

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