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    • NetApp H410 node reports offline and is not reachable by ping
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/NetApp_H410_node_reports_offline_and_is_not_reachable_by_ping
      NetApp H410s nodes NetApp H410c nodes A node reports offline in the Element Web UI and attempts to reach it by ping time out Node BMC is accessible. The TUI screen is showing via the console IPMI, but...NetApp H410s nodes NetApp H410c nodes A node reports offline in the Element Web UI and attempts to reach it by ping time out Node BMC is accessible. The TUI screen is showing via the console IPMI, but the console is unresponsive The IPMI event log could shows the following record: (From the IPMI webpage, Server Health->Health Event Log): 6 8/31/2020 9:32 VDIMMEF Voltage Lower Critical - Going Low - Assertion 7 8/31/2020 9:32 VDIMMEF Voltage Lower Non-Recoverable - Going Low - Assertion
    • SolidFire Application cannot communicate with node ID <#> - AutoSupport Message
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/AutoSupport_Message__The_SolidFire_Application_cannot_communicate_with_node_ID
      KB provides the solution and information for Alert on AutoSupport: SolidFire Alert from <cluster_name> (Node Offline) Node Offline nodeID=<#>
    • ActiveIQ reports cluster as healthy but Element API shows disk failed or node offline error
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/ActiveIQ_reports_no_problem_on_cluster_but_Element_API_report_disk_failed_nodeoffline
      Applies to NetApp SolidFire ActiveIQ NetApp Element OS 12.3.x Issue AIQ shows the cluster as healthy but customer will get disk failed or node offline reports while running Element API for ListService...Applies to NetApp SolidFire ActiveIQ NetApp Element OS 12.3.x Issue AIQ shows the cluster as healthy but customer will get disk failed or node offline reports while running Element API for ListServices : curl -k -s -u admin:'<admin name>' https://HCI-CLuster/json-rpc/9.0?method=ListServices The expected API output with error is given below:
    • Node down due to "CPU_Cat_Error" event
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Node_down_due_to_CPU_Cat_Error_event
      Applies to AFF-A220 FAS2750 FAS2720 FAS2650 AFF-C190 Issue No error messages found in the BMC console logs. The BMC events show the CPU_Cat_Error just before the Heartbeat stop: Record 1458: Mon Mar 3...Applies to AFF-A220 FAS2750 FAS2720 FAS2650 AFF-C190 Issue No error messages found in the BMC console logs. The BMC events show the CPU_Cat_Error just before the Heartbeat stop: Record 1458: Mon Mar 30 13:15:07.660000 2020 [IPMI.notice]: 00ba | 02 | EVT: 0301ffff | CPU_Cat_Error | Assertion Event, "State Asserted" Record 1459: Mon Mar 30 13:26:15.570000 2020 [BMC.critical]: Heartbeat stopped
    • NodeOffline alerts after maintenance event or environmental power outage
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/NodeOffline_alerts_after_maintenance_event_or_environmental_power_outage
      There are multiple errors in NetApp SolidFire Active IQ after maintenance event or environmental power outage like node offline, SolidFire Application cannot communicate with a metadata service or wit...There are multiple errors in NetApp SolidFire Active IQ after maintenance event or environmental power outage like node offline, SolidFire Application cannot communicate with a metadata service or with node ID etc