METROCLUSTER HEAL_ROOT FAILED - AutoSupport message

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Category:: metrocluster

Specialty:: MetroCluster

Last Updated:

Applies to

MetroCluster
ONTAP 9
Heal root aggregates failed
```
callhome.mcc.heal_root.failed:alert
```

Event Summary

This message occurs when metrocluster heal root-aggregates operation has failed. The failure could be partial or complete.

Validate

Event Log

event log show -event *heal_root*

Command Line:

Run the following command on the cluster that attempted to perform the healing operation.

metrocluster operation show

Operation: heal-root-aggregates State: completed-with-warnings Errors: ClusterA (warning): Some aggregates are still resyncing. Run "storage aggregate show-resync-status -in-progress true" to verify that the resync is complete for all aggregates, and then run "metrocluster switchback". Node: ClusterA-02 Start Time: mm/dd/yyyy hh:mm:ss End Time: mm/dd/yyyy hh:mm:ss Job ID: 6135 Operation UUID: e202288d-859b-11ec-88f1-00a098cbca9e Command Line: metrocluster heal -phase root-aggregates Additional Info: -

Resolution

Review the output of metrocluster operation show and follow the correction actions mentioned in the error section before trying the heal command again.
If the instructions provided by the command do not resolve the issue, contact NetApp Technical Support.

Additional Information

Note: The metrocluster operation show output will only report on the last metrocluster operation. If a subsequent metrocluster operation has run since the root-aggregate healing failure the output will not be relevant to the failure.

To get further details on a previous metrocluster operation:

Run the metrocluster operation history show command to see all previous metrocluster operations:

metrocluster operation history show -fields operation,start-time,state,operation-uuid

From the output, identify the operation-uuid of the failed or partially failed operation:

ClusterA::> metrocluster operation history show -fields operation,start-time,state,operation-uuid operation-uuid operation start-time state ------------------------------------ ------------------- ------------------ ---------- b6fe95a4-dc12-11ec-881e-00a0985bd305 switchover-simulate mm/dd/yyyy hh:mm:ss successful bffaf8b3-b9a4-11ec-881e-00a0985bd305 switchover-simulate mm/dd/yyyy hh:mm:ss successful e202288d-859b-11ec-88f1-00a098cbca9e heal-root-aggregates mm/dd/yyyy hh:mm:ss failed

Run the metrocluster operation history show command with the identified operation uuid:

metrocluster operation history show -operation-uuid <operation-uuid>

ClusterA::> met op hist show -operation-uuid e202288d-859b-11ec-88f1-00a098cbca9e (metrocluster operation history show) Operation: heal-root-aggregates State: completed-with-warnings Errors: ClusterA (warning): Some aggregates are still resyncing. Run "storage aggregate show-resync-status -in-progress true" to verify that the resync is complete for all aggregates, and then run "metrocluster switchback". Node: ClusterA-02 Start Time: mm/dd/yyyy hh:mm:ss End Time: mm/dd/yyyy hh:mm:ss Job ID: 6135 Operation UUID: e202288d-859b-11ec-88f1-00a098cbca9e Command Line: metrocluster heal -phase root-aggregates Additional Info: -