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Why does AutoSupport fail to generate case for a faulty real-time clock battery?

  1. Last updated
    Jun 30, 2025
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Category:
ontap-9
Specialty:
core
Last Updated:
6/30/2025, 1:22:46 AM

Applies to

ONTAP 9

Answer

Due to a known limitation in the AutoSupport system where certain types of hardware errors, specifically related to the real-time clock battery, do not trigger automatic case generation:

Thu Jun 05 18:57:39+0000 [node_name: env_mgr: monitor.rtcLowPower:error]: Real-time clock battery is dangerously low. Replace it at the next available maintenance window.

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