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Event notifications not generated due to SMTP server being unreachable

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172
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0
Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9
  • SMTP server

Issue

::> event notification show
ID   Filter Name                     Destinations
---- ------------------------------  -----------------
1    default-trap-events             snmp-traphost
2    Events_filter                   Email_Notification
3    Events_filter                   Syslog
3 entries were displayed.

  • No events are triggered when it is attempted to generate test events for email notification:

::> set diag
::*> event generate -node Node-01 -message-name monitor.volume.nearlyFull -values TEST,TEST,TEST,TEST,TEST,TEST

::*> event notification history show -destination Email_Notification
There are no entries matching your query.

  • However, events are triggered on Syslog server for the same filter:

::*> event notification history show -destination Syslog
Time                Node             Severity      Event
------------------- ---------------- ------------- ---------------------------
11/20/2023 06:32:52 Node-01            ERROR         monitor.volume.nearlyFull: TEST TESTTESTTEST is nearly full (using or reserving TEST% of space and TEST% of inodes).

  • The SMTP hostname is mentioned in the event configuration:

::*> event config show
                             Mail From:  admin@localhost
                           Mail Server:  smtp.server.com
                             Proxy URL:  -
                            Proxy User:  -
   Publish/Subscribe Messaging Enabled:  true

  • An attempt to ping the SMTP server fails with the below error:

::*> network ping -node Node-01 -destination smtp.server.com
Unknown host smtp.server.com

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