Cohesity fails to backup some entities, logging STATUS_SERVER_UNAVAILABLE

Last updated

Aug 30, 2024
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Views:: 505

Visibility:: Public

Votes:: 0

Category:: ontap-9

Specialty:: nas

Last Updated:: 8/30/2024, 12:37:52 PM

Applies to

ONTAP 9
Cohesity
CIFS
DNS

Issue

Cohesity Backup Task Activity log contains

Skipping backup of entity /path/to/file.name due to error: [kBridgeError]: [kBusy] : Connection [idx: 13, creation_time_usecs: 0] to smb://;user@source.domain/job_name$?sec=krb5ntlmssp with encryption: false failed, async_response: false, error: Session setup failed with (0xc0000466) STATUS_SERVER_UNAVAILABLE

Skipping backup of entity /path/to/file.name due to error: [kInvalidRequest]: Failed to open file, error: Connection [idx: 10, creation_time_usecs: 0] to smb://;user@source.domain/job_name$?sec=krb5ntlmssp with encryption: false failed, async_response: false, error: Session setup failed with (0xc00000e5) SMB2_STATUS_INTERNAL_ERROR

EMS contains

secd.cifsAuth.problem: vserver (svm1) General CIFS authentication problem. Error: User authentication procedure failed
CIFS SMB2 Share mapping - Client Ip = cohesity_ip
  [  0 ms] Login attempt by domain user 'domain\user' using NTLMv2 style security
  [  2020] Failed to connect to x.x.x.x for DNS via Source Address y.y.y.y: Operation timed out
**[  3021] FAILURE: Unable to contact DNS to discover domain controllers.
  [  3027] Unable to make a connection (NetLogon:domain), result: 6812
  [  3030] CIFS authentication failed