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Autsoupport not wokring for one node

Views:
146
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:
8/2/2024, 6:56:54 PM

Applies to

  • ONTAP 9
  • AutoSupport
  • HTTP(s)
  • SMTP

Issue

  • From "autosupport history show", we could see that one of the node to be failing 

Cluster::> autosupport history show
node seq-num destination last-update status error
----------- ------- ----------- ----------------- --------- -------------------------------
Node2 190 http 5/20/2024 02:28:22
transmission-failed
Failed to connect to support.netapp.com port 443 after 0 ms: Couldn't connect to server

  • Connectivity from command line also fails via SMTP/On-Demand/HTTP categories

Node: Node2

Category: http-https
Component: http-put-destination
Status: failed
Detail: HTTP/S PUT connectivity check failed for destination:
https://support.netapp.com/put/AsupPut/. Error: Could
not connect to server - 'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity

Category: http-https
Component: http-post-destination
Status: failed
Detail: HTTP/S POST connectivity check failed for destination:
https://support.netapp.com/asupprod/post/1.0/postAsup.
Error: Could not connect to server - 'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity

Category: smtp
Component: mail-server
Status: failed
Detail: SMTP connectivity check failed for destination:
mail.molsoncoors.com. Error: Could not connect to server
- 'mail.molsoncoors.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity

Category: on-demand
Component: ondemand-server
Status: failed
Detail: AutoSupport OnDemand connectivity check failed for
destination:
https://support.netapp.com/aods/asupmessage. Error:
Could not connect to server - 'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity

  • Reviewing the notifyd logs , we could see the below error 
Cluster::> node run -node <node name> -command rdfile /etc/log/mlog/notifyd.log
00000005.00e2162b 03ec4c5e Wed Jun 05 2024 20:00:03 +00:00 [kern_notifyd:info:2192] Failed to connect to support.netapp.com port 443 after 0 ms: Couldn't connect to server

 

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