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Autosupport check indicates connectivity failure for SMTP

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Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport

Issue

Running the command "autosupport check show" indicates SMTP error for all nodes in the cluster except one.
 
Example failure:
Node: node-01
 
Category:  http- https
          Component:  http-put-destination
             Status: ok
      Detail: Successfully connected to:
                     https://support.netapp.com/put/AsupPut/.
 
          Component:  http-post-destination
             Status: ok
             Detail: Successfully connected to:
 
Category: smtp
          Component: mail-server
             Status: failed
             Detail: SMTP connectivity check failed for destination:
                     sas-relay.xxxxxx.xxx.ca. Error: Timeout was
                     reached when connecting to the server -
 'sas-relay.xxxxxx.xxx.ca'
  Corrective Action: Possible network configuration issue. Ensure that you
 have network connectivity

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