system node power show fails, Service Processor on node is not reachable due to VLAN tags
Applies to
- BMC
- service-processor api-service
- Cluster management LIF not in dedicated management port e0M
Issue
- Error when issuing "
system node power show
".
Example:
::> system node power show
Node Status
---------------- -----------
node_name-01 on
Error: The Service Processor on node "node_name-02" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.
node_name-02 -
- EMS/event error message.
Example:
[node_name-01: servprocd: splog.sp.not.accessible:error]: The SP on the remote node (node_name-02) is not accessible because of The Service Processor on node "node_name-02" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again..
-
SP-MGMT-MLOG-TXT.GZ AutoSupport section time-out errors.
Example:
[kern_servprocd:info:7038] Thrift: Mon Jul 11 14:43:50 2022 TSocket::open() timed out <Host: 123.123.123.123 Port: 50000>
[kern_servprocd:info:7038] ERR: Servprocd::CLI: system_power_status_worker : TTX ERROR: 1 (open() timed out)
- The
system node power show
command works when connected to node-management LIF rather than cluster-management LIF. - The output of
storage failover hwassist show
reports active and healthy - Command
system service-processor api-service show
shows enabled with internal certificates. - The IP address of the cluster management LIF has a different subnet mask compared to the node-mgmt LIFs.
Example:
Cluster1::> net int show -role *mgmt*
Logical Status Network Current Current Is
Vserver Interface Admin/Oper Address/Mask Node Port Home
----------- ---------- ---------- ------------------ ------------- ------- ----
Cluster1
cluster_mgmt up/up 10.XXX.XXX.130/23 Node-1 e2a false
node1_mgmt up/up 10.XXX.XXX.128/24 Node-1 e2a true
node2_mgmt up/up 10.XXX.XXX.139/24 Node-2 e0M true