Skip to main content
NetApp Knowledge Base

system node power show fails, Service Processor on node is not reachable due to VLAN tags

Views:
1,457
Visibility:
Public
Votes:
0
Category:
aff-series
Specialty:
hw
Last Updated:

Applies to

  • BMC
  • service-processor api-service
  • Cluster management LIF not in dedicated management port e0M

Issue

  • Error when issuing "system node power show".

Example:

::> system node power show
Node             Status
---------------- -----------
node_name-01     on
Error: The Service Processor on node "node_name-02" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.
node_name-02     -

  • EMS/event error message.

Example:

[node_name-01: servprocd: splog.sp.not.accessible:error]: The SP on the remote node (node_name-02) is not accessible because of The Service Processor on node "node_name-02" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again..

  • SP-MGMT-MLOG-TXT.GZ AutoSupport section time-out errors.

Example:

[kern_servprocd:info:7038] Thrift: Mon Jul 11 14:43:50 2022 TSocket::open() timed out <Host: 123.123.123.123 Port: 50000>
[kern_servprocd:info:7038] ERR: Servprocd::CLI: system_power_status_worker : TTX ERROR: 1 (open() timed out)

  • The system node power show command works when connected to node-management LIF rather than cluster-management LIF.
  • The output of storage failover hwassist show reports active and healthy
  • Command system service-processor api-service show shows enabled with internal certificates.
  • The IP address of the cluster management LIF has a different subnet mask compared to the node-mgmt LIFs.

Example:

Cluster1::> net int show -role *mgmt*

            Logical    Status     Network            Current       Current Is
Vserver     Interface  Admin/Oper Address/Mask       Node          Port    Home
----------- ---------- ---------- ------------------ ------------- ------- ----
Cluster1
            cluster_mgmt up/up    10.XXX.XXX.130/23     Node-1      e2a     false
            node1_mgmt up/up      10.XXX.XXX.128/24     Node-1      e2a     true
            node2_mgmt up/up      10.XXX.XXX.139/24     Node-2      e0M     true

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.