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e0M management Port is down due to a faulty controller

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Applies to

  • ONTAP 9 
  • AFF systems
  • ASA systems
  • FAS systems
  • e0M port

Issue

Cluster / Node mgmt LIF access

  • Port e0M reports down in NETWORK-PORTS.XML of ASUP.
  • EMS:

"vifmgr.port.monitor.failed: The "l2_reachability" health check for port e0M (node XXXX) has failed. The port is operating in a degraded state"

Wed Mar 24 08:40:25 IST [Node-name: mgmt_port_link_status_poll: netif.linkDown:info]: Ethernet e0M: Link down, check cable.
Wed Mar 24 08:40:35 IST [Node-name: vifmgr: vifmgr.port.monitor.failed:error]: The "link_flapping" health check for port e0M (node XXXX) has failed. The port is operating in a degraded state.
Wed Mar 24 08:41:05 IST [Node-name: vifmgr: vifmgr.portdown:notice]: A link down event was received on node Node-name, port e0M.

Service Processor access

  • Service Processor may or may not be  accessible
  • SP Ethernet Link is down in SYSCONFIG-A of ASUP.

                    Service Processor           Status: Online
        Firmware Version:   5.1P4
        Mgmt MAC Address:   00:A0:98:BD:70:10
        Ethernet Link:      down, 10Mb, half duplex
        Using DHCP:         no

 

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