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Unresponsive Service Processor API service causing command timeout due to hung servprocd

  1. Last updated
    Feb 17, 2025
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Category:
fas-systems
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hw
Last Updated:
2/17/2025, 1:23:00 AM

Applies to

Issue

  • Autosupport collection for platform subsystem data times out after 120 seconds
cluster::*> system node autosupport manifest show -status *-limit -fields subsys,status,error,time-collected  -subsys !log_files -time-collected >120000
node           seq-num prio-num subsys   time-collected status error
-------------- ------- -------- -------- -------------- ------------------------------- -----
node-01        812     49       platform 125315         collection-truncated-time-limit
node-01        804     133      platform 125300         collection-truncated-time-limit
node-01        797     49       platform 125197         collection-truncated-time-limit
  • Commands like system node power show and system node environment sensors show time out after 120 seconds:

::> system node environment sensors show -node node-01

Warning: Unable to list entries on node node-01. The Service Processor on node "node-01" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.

Warning: Unable to list entries on node node-01. Timeout: Operation "environment_sensors_iterator::next_imp()" took longer than 50 seconds to complete [from mgwd on node "node-01" (VSID: -1) to mgwd at 169.XXX.XX.XXX]

Error: show failed: Timeout: Operation "environment_sensors_iterator::next()" took longer than 50 seconds to complete [from mgwd on node "node-01" (VSID: -1) to mgwd at 169.XXX.XX.XXX]

::> system node power show -node node-01

Error: The Service Processor on node "node-01" is not reachable. Verify
       that the SP or BMC is online, verify that api-service is enabled on the
       SP or BMC, verify that the partner node is running, check if pings from
       SP or BMC to partner node work, check if hw-assist keep-alives are
       normal, check that network ports are configured correctly and are
       functional (up). Then, try the command again.

OR
 
Warning: Unable to list entries on node node-01. SP API service is not available on node "node-01". 
　　　　Check SP firmware version and Data Ontap(R) version.

Error: show failed: SP API service is not available on node
       "node-01". Check SP firmware version and Data Ontap(R) version.
 
  • The same error is reported in the MANIFEST.XML section of the ASUP platform-sensors.xml.
The Service Processor on node "***" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC,verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up).
Then, try the command again

 

 

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