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Unable to login to BMC with Failed SSH password and Block IP events

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Category:
ontap-9
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core
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Applies to

  • ONTAP 9
  • BMC

Issue

  • Unable to login to the BMC using the working cluster admin user:

Putty$ ssh admin@netapp-01-bmc
admin@netapp-01-bmc's password:
Permission denied, please try again.

  • A temporary created user, with admin role and SSH plus service-processor applications permitions, is working fine.
  • BMC logs indicate a failure, using the correct password:

Record 1: Mon Jan 01 01:02:03.456789 2024 [auth.notice]: Failed SSH password from 192.168.1.1
Record 2: Mon Jan 01 04:05:06.789012 2024 [auth.notice]: Block 192.168.1.1

  • Login Attempt errors found in the audit logs. Example for http:

[kern_audit:info:1234] 1234a56789012b3c :: node_name:  http :: 192.168.1.1:57984 :: node_name:admin :: Login Attempt :: Error: Error: Account currently locked. Contact the storage administrator to unlock it.
[kern_audit:info:1234] 1234a56789012b3c :: node_name:  http :: 192.168.1.1:57984 :: node_name:admin :: Login Attempt :: Error: Authentication failed.

  • The issue remains, applying the "security login unlock" for the admin user

Vserver: SVM_name
                                 Second
User/Group                       Authentication                 Acct   Authentication
Name           Application       Method        Role Name        Locked Method
-------------- -----------       ------------- ---------------- ------ --------------
...
admin          service-processor password      admin            no     none
admin          ssh               password      admin            no     none

  • Since the admin user is inmediately locked again: 

Vserver: SVM_name
                                 Second
User/Group                       Authentication                 Acct   Authentication
Name           Application       Method        Role Name        Locked Method
-------------- -----------       ------------- ---------------- ------ --------------
...
admin          service-processor password      admin            no     none
admin          ssh               password      admin            no     none

 

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