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UNSUPPORTED SWITCH_ALERT when Switch management IP is not visible to ONTAP

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Category:
fabric-interconnect-and-management-switches
Specialty:
hw
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Applies to

  • Cluster Switches
  • ONTAP 9

Issue

  • UNSUPPORTED SWITCH_ALERT is reported in EMS.
[Netapp01: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: UnsupportedSwitch_Alert[Switch-01].
  • system health alert show -monitor cluster-switch -instance shows more detailed information.

Node: c-bdo1-01
Resource: c-bdo-sw2
Severity: Major
Indication Time: Tue Aug 03 13:58:52 2021
Suppress: false
Acknowledge: false
Probable Cause: Unsupported Ethernet switch is detected.
Possible Effect: Communication problems and network connectivity issues occur.
Corrective Actions: Unsupported Ethernet switch "c-bdo-sw2" found. Connect a supported Ethernet switch to the network.

  • Invalid SNMP Settings is reported in system cluster-switch show

Switch Type Address
Model
--------------------------- ------------------ ---------------- ---------------
switch1 cluster-network 10.0.1.0 OTHER
Serial Number: Unknown
Is Monitored: false
Reason: Invalid SNMP Settings
Software Version: 3.4.4.6
Version Source: CDP/ISDP

switch2 cluster-network 10.0.2.0 OTHER
Serial Number: Unknown
Is Monitored: false
Reason: Invalid SNMP Settings
Software Version: 3.4.4.6
Version Source:
CDP/ISDP

 

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