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System shuts down and fails to boot even after replacing the motherboard

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fas-systems
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hw
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Applies to

  • AFF and FAS
  • ONTAP 9

Issue

  • The system shuts down with the following message.
  • SP system log output:

****************************

* Power Fail - Please Wait *

****************************

CPU cores enabled = 1

DIMM speed        = 2133.33 MHz

SATA (AHCI) Device: SV9MST6D120GLM41NP

 

Boot Loader version 6.0.6

Copyright (C) 2000-2003 Broadcom Corporation.

Portions Copyright (C) 2002-2018 NetApp, Inc. All Rights Reserved.

 

***********************************

* Pending cached data is detected *

* Starting the process to save to *

* media...                        *

***********************************

Destage is in progress, please wait

..........................................

Destage is completed successfully

Powering off from the backup power source

 

  • SP  event all output:

Record 1392: Tue Jul  1 03:42:15 2025 [SysFW.notice]: Destage is started

Record 1393: Tue Jul  1 03:42:21 2025 [SP.critical]: Filer Reboots

Record 1394: Tue Jul  1 03:42:21 2025 [Trap Event.critical]: hwassist abnormal_reboot (28)

Record 1395: Tue Jul  1 03:42:44 2025 [ASUP.notice]: First notification email | (REBOOT (abnormal)) WARNING | Send failed

Record 1396: Tue Jul  1 03:42:53 2025 [SysFW.notice]: Time completing destage: 38 seconds

Record 1397: Tue Jul  1 03:43:33 2025 [IPMI.notice]: cb00 | 02 | EVT: 0301ffff | Attn_Sensor1 | Assertion Event, "State Asserted"

Record 1398: Tue Jul  1 03:54:19 2025 [SP.critical]: Heartbeat stopped

Record 1399: Tue Jul  1 03:57:21 2025 [ASUP.notice]: Reminder email | (REBOOT (abnormal)) WARNING | Send failed

Record 1400: Thu Jul  3 03:24:39 2025 [IPMI.emergency]: triggered OS halt: Battery not charging

Record 1401: Thu Jul  3 04:33:50 2025 [SP CLI.notice]: admin "log in from Serial Console"

  • Even after replacing the motherboard, the system does not boot, and the system power status is shown as off in the SP.
  • When system power on is executed, it automatically turns off after a while.
  • After replacing the partner node that had taken over, the downed node still following message and cannot be started.

BIOS Version: 11.16

Portions Copyright (C) 2014-2022 NetApp, Inc. All Rights Reserved.

 

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