System shutdown during BMC upgrade on AFF A400 FAS8300 or FAS8700
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- Category:
- aff-series
- Specialty:
- hw
- Last Updated:
- 7/17/2023, 9:32:56 PM
Applies to
- ONTAP 9
- AFF A400, AFF C400, FAS8300, FAS8700
- BMC FW 13.7 or later
Issue
- During the BMC firmware upgrade, "SP heartbeat missed" events are seen on the node:
[Node-01: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
[Node-01: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
[Node-01: spmgrd: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
- The node shuts down due to "SP heartbeat stopped":
[Node-01: spmgrd: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
[Node-01: env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 10 minutes.
[Node-01: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the BMC)