"PHY is reporting an unknown link rate" for a disk in DS460C drawer after disk and IOM re-seat
Applies to
- DS460C shelf
- Disk failure
Issue
- Disk bypassed by the IOMs in the AutoSupport STORAGE-FAULT or
::> system node run -node node_name -command storage show fault -v” output. Example:
Enclosure Status: critical
Channel: 0a
Shelf: 1
Shelf Type: DS460-12
Product Serial Number: SH0123456789
Module Type: IOM12
...
27 [Bay 1]: CRITICAL 02,01,00,04 BYPASSED B, BYPASSED A, FAULT REQSTD
...
- ONTAP Event Message alert. Example:
[node_name: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "1", module "A", drawer "3", PHY "1" is reporting an unknown link rate.
[node_name: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "1", module "B", drawer "3", PHY "1" is reporting an unknown link rate.
[node_name-01: dsa_disc: callhome.dsk.redun.fault:error]: Call home for DISK REDUNDANCY FAILED
- Issue remains after disk replacement with:
::> system node run -node node_name -command sasadmin expander_cli <SAS_path>.<Sheklf_ID>.<IOM_module> report_faults
...
Drawer 3:
Device 27 (1)
CRITICAL status code
BYPASSED A
BYPASSED B
- And the drive not detected:
::> storage disk show -disk 1.1.27
There are no entries matching your query.
- Issue remains after both IOMs re-seat.