One or more (1) PHYs on expander 0:11a222:333333b:cc are in a bad state
Applies to
- ONTAP 9
- Disk drive
- FAS/AFF systems
Issue
- PHYs on expander are in a bad state and the following events are reported:
[Node-01: pmcsas_timeout_0: sas.adapter.debug:info]: params: {'adapterName': '0a', 'debug_string': 'One or more (1) PHYs on expander 5:00a098:0081de3:3f are in a bad state.'}
- The output of storage show fault reports a disk status as noncritical:
Enclosure Status: non-critical
Channel: 0a
Shelf: 1
Shelf Type: DS2246
Product Serial Number: SHFFG1234567890
Module Type: IOM6
Disk Elements:
Element Status Status Bytes Status Descriptions
5 [Bay 5]: OK 01,05,00,00
6 [Bay 6]: NONCRITICAL 03,06,00,00
7 [Bay 7]: OK 01,07,00,00
- The
STORAGE-SHELFsection of the autosupport reports unknown status for the affected disk:
Shelf name: 0d.shelf1
Shelf id: 1
Channel: 0d
Module: A
Shelf UID: 50:0a:XX:XX:XX:XX:XX:XX
Shelf S/N: SHFFG1234567890
Term switch: N/A
Shelf state: ONLINE
Module state: OK
Partial Path Link Invalid Running Loss Phy CRC Phy
Disk Port Timeout Rate DWord Disparity Dword Reset Error Change
Id State Value (ms) (Gb/s) Count Count Count Problem Count Count
--------------------------------------------------------------------------------------------
[ 5 ] OK 7 6.0 0 0 0 0 0 2
[ 6 ] UNKWN 7 NA 0 0 0 0 0 1
[ 7 ] OK 7 6.0 0 0 0 0 0 2
- The
Rate Uknownstatus is seen for that bay:
::> system node run -node node_name sasstat expander_phy_state 2b.22
...
Pwr
Pwr Ccl Rsv Rls
PHY/BAY STATE ON Cnt Cnt Cnt
... ... ... ... ... ...
30/22 Rate Uknown YES 13 0 0
- Other disks in the shelf don't report any issues.