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ONTAP drive X377_WVAXE10TA07 failed with "Failed-Unsupported" status

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Applies to

  • FAS8300
  • ONTAP 9.10P3

Issue

  • Disk drive failed with Failed-Unsupported status in sysconfig -v :

ID     Vendor   Model            FW    Size

10.28: NETAPP   X377_WVAXE10TA07 NA00   0.0GB (0 0B/sect) (Failed-Unsupported)

10.34: NETAPP   X377_WVAXE10TA07 NA00   0.0GB (0 0B/sect) (Failed-Unsupported)

  • EMS Messages such as the below can be observed on the system:

 [localhost:disk.init.err.unsupported:error]: Disk 3a.10.34 is not recognized as a supported disk and cannot be used on this node.
 [localhost:disk.init.err.unsupported:error]: Disk 3a.10.28 is not recognized as a supported disk and cannot be used on this node.

  • Affect disk led is not light

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