Skip to main content
NetApp Knowledge Base

ONTAP AutoSupport SMTP Drop Messages After Upgrade

  1. Last updated
  2. Save as PDF
Views:
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
core
Last Updated:

Applies to

  • AFF
  • FAS
  • ONTAP 9

Issue

  • After performing a Non-Disruptive Upgrade (NDU) on an ONTAP cluster, customers may observe recurring asup.smtp.drop error messages in the event logs, even when AutoSupport is configured to use HTTPS for delivery.
Sat Aug 08 02:20:56 +0100 [Node-01: notifyd: asup.smtp.drop:error]: AutoSupport mail (HA Group Notification from Node-01 (USER_TRIGGERED (ALL:MAINT=START Starting_NDU)) NOTICE) was not sent. The system will drop the message.
  • AutoSupport delivery tests (HTTPS, SMTP, On-Demand) report successful connections.
  • These errors begin after the upgrade and may fill the event log.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.