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Node down and multiple sensors display "No Reading"

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24
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS 8700
  • ONTAP 9.7P8

Issue

  • Watchdog2 timer expired causes a node to reboot unexpectedly.
  • The BMC log contains the following information.

 c92 | 08/21/2024 | 06:08:35 | Entity Presence PSU1_VIN_TYPE_DC | Absent | Asserted
 c93 | 08/21/2024 | 06:08:35 | Entity Presence PSU2_VIN_TYPE_DC | Absent | Asserted
 c94 | 08/21/2024 | 06:08:35 | Event Logging Disabled SEL_Full | Log almost full | Asserted
 c95 | 08/21/2024 | 06:08:36 | Event Logging Disabled SEL_Full | Log almost full | Asserted
 c96 | 08/21/2024 | 06:08:58 | System Event | Timestamp Clock Sync | Asserted
 c97 | 08/21/2024 | 06:08:58 | System Event #0xff | Timestamp Clock Sync | Asserted
 c98 | 08/21/2024 | 06:09:01 | System Event #0xff | Timestamp Clock Sync | Asserted
 c99 | 08/21/2024 | 06:09:01 | System Event | Timestamp Clock Sync | Asserted
 c9a | 08/21/2024 | 06:09:01 | System Firmware Progress | Secondary CPU Initialization | Asserted
 c9b | 08/21/2024 | 06:09:01 | System Firmware Progress | USB resource configuration | Asserted
 c9c | 08/21/2024 | 06:09:07 | System Firmware Progress | PCI resource configuration | Asserted
 c9d | 08/21/2024 | 06:09:08 | System Firmware Progress | Video initialization | Asserted
 c9e | 08/21/2024 | 06:09:08 | System Firmware Progress | Keyboard controller initialization | Asserted
 c9f | 08/21/2024 | 06:09:08 | System Firmware Progress | Hard-disk initialization | Asserted
 ca0 | 08/21/2024 | 06:10:00 | Event Logging Disabled SEL_Full | Log almost full | Asserted
 ca1 | 08/21/2024 | 06:10:02 | Event Logging Disabled SEL_Full | Log almost full | Asserted
 ca2 | 08/21/2024 | 06:15:40 | Watchdog 2 Watchdog2 | Timer expired (BIOS FRB2) 0x00 | Asserted
 ca3 | 08/21/2024 | 06:17:54 | Watchdog 2 Watchdog2 | Timer expired (OEM) | Asserted

  • The multiple sensors display "No Reading".

Fan1_Present     | 9Ch | ok  | 29.1 | Present
Fan2_Present     | 9Dh | ok  | 29.2 | Present
Fan3_Present     | 9Eh | ok  | 29.3 | Present
Fan4_Present     | 9Fh | ok  | 29.4 | Present
CPU0_Present     | A4h | ns  |  3.1 | No Reading
CPU1_Present     | A5h | ns  |  3.2 | No Reading
RiserL_Present   | A6h | ns  | 11.1 | No Reading
RiserM_Present   | A7h | ns  | 11.2 | No Reading
RiserR_Present   | A8h | ns  | 11.3 | No Reading
Watchdog2        | B1h | ok  |  6.1 | 
SEL_Full         | FEh | ok  |  6.3 | Log almost full
Bat_Dsg_FET_Flt  | C1h | ok  | 40.1 | Presence Detected
Bat_Chg_FET_Flt  | C2h | ok  | 40.1 | Presence Detected
Bat_Pack_Invalid | C3h | ok  | 40.1 | Presence Detected
Bat_Lrn_Active   | C4h | ok  | 40.1 | Not in progress
PSU1_VIN_TYPE_DC | B6h | ns  |  0.0 | No Reading
PSU2_VIN_TYPE_DC | B7h | ns  |  0.0 | No Reading

  • The Primary BIOS timed out, using the backup BIOS.

[240804031137][BIOS]BIOSMonitorTask initalize to ENABLE_WATCHDOG (BMC is just on)
[240804031150][BIOS]BIOSMonitorTask change from ENABLE_WATCHDOG to NONE_TIMER because BIOS is completed
[240821060835][BIOS]TimerTask Go to ENABLE_WATCHDOG because power turns good
[240821060836][BIOS]BIOSMonitorTask change from ENABLE_WATCHDOG to MONITOR
[240821060836][BIOS]BIOS already set the timer (count = 3331, TmrUse = 0x41, ExpirationFlag = 0x0), t_bios_load_time=0
[240821060838][BIOS]Monitor: (count = 3307, TmrUse = 0x41, ExpirationFlag = 0x0), t_bios_load_time=330
[240821060847][BIOS]Monitor: (count = 3216, TmrUse = 0x41, ExpirationFlag = 0x0), t_bios_load_time=320
[240821060857][BIOS]Monitor: (count = 3115, TmrUse = 0x41, ExpirationFlag = 0x0), t_bios_load_time=310
[240821060910][BIOS]Monitor: (count = 3019, TmrUse = 0x41, ExpirationFlag = 0x0), t_bios_load_time=300

[240821061425][BIOS]Monitor: (count = 710, TmrUse = 0x41, ExpirationFlag = 0x0), t_bios_load_time=70
[240821061436][BIOS]Monitor: (count = 610, TmrUse = 0x41, ExpirationFlag = 0x0), t_bios_load_time=60
[240821061446][BIOS]Monitor: (count = 510, TmrUse = 0x41, ExpirationFlag = 0x0), t_bios_load_time=50
[240821061457][BIOS]Monitor: (count = 410, TmrUse = 0x41, ExpirationFlag = 0x0), t_bios_load_time=40
[240821061507][BIOS]Monitor: (count = 310, TmrUse = 0x41, ExpirationFlag = 0x0), t_bios_load_time=30
[240821061519][BIOS]Monitor: (count = 210, TmrUse = 0x41, ExpirationFlag = 0x0), t_bios_load_time=20
[240821061529][BIOS]Monitor: (count = 110, TmrUse = 0x41, ExpirationFlag = 0x0), t_bios_load_time=10
[240821061539][BIOS]Monitor: (count = 10, TmrUse = 0x41, ExpirationFlag = 0x0), t_bios_load_time=0
[240821061539][BIOS]BIOSMonitorTask change from MONITOR to CHANGE_BIOS because time out;
[240821061540][BIOS]BIOSMonitorTask change from CHANGE_BIOS to NONE_TIMER
[240821061540][BIOS]BIOSMonitorTask: Add SEL for BIOS FRB2 Timeout
[240821061541][BIOS]BIOSMonitorTask: ready to set up backup BIOS and power cycle
[240821061543][BIOS]PDK_PowerCycleChassis change to ENABLE_WATCHDOG
[240821061543][BIOS]BIOSMonitorTask: lock and stop watchdog
[240821061603][BIOS]BIOSMonitorTask change from ENABLE_WATCHDOG to MONITOR
[240821061603][BIOS]Set WDT for 100 sec
[240821061615][BIOS]Monitor: (count = 910, TmrUse = 0x45, ExpirationFlag = 0x4), t_bios_load_time=90
[240821061627][BIOS]Monitor: (count = 810, TmrUse = 0x45, ExpirationFlag = 0x4), t_bios_load_time=80
[240821061637][BIOS]Monitor: (count = 710, TmrUse = 0x45, ExpirationFlag = 0x4), t_bios_load_time=70
[240821061648][BIOS]Monitor: (count = 610, TmrUse = 0x45, ExpirationFlag = 0x4), t_bios_load_time=60
[240821061659][BIOS]Monitor: (count = 510, TmrUse = 0x45, ExpirationFlag = 0x4), t_bios_load_time=50
[240821061710][BIOS]Monitor: (count = 410, TmrUse = 0x45, ExpirationFlag = 0x4), t_bios_load_time=40
[240821061720][BIOS]Monitor: (count = 310, TmrUse = 0x45, ExpirationFlag = 0x4), t_bios_load_time=30
[240821061732][BIOS]Monitor: (count = 210, TmrUse = 0x45, ExpirationFlag = 0x4), t_bios_load_time=20
[240821061743][BIOS]Monitor: (count = 110, TmrUse = 0x45, ExpirationFlag = 0x4), t_bios_load_time=10
[240821061753][BIOS]Monitor: (count = 10, TmrUse = 0x45, ExpirationFlag = 0x4), t_bios_load_time=0
[240821061753][BIOS]BIOSMonitorTask change from MONITOR to CHANGE_BIOS because time out;
[240821061754][BIOS]BIOSMonitorTask change from CHANGE_BIOS to NONE_TIMER
[240821061754][BIOS]BIOSMonitorTask: Add SEL for OEM Timeout
[240821061754][BIOS]BIOSMonitorTask: already using backup BIOS

  • During bootup, Console log displays "NVDIMM in ERROR condition (status = 00000801)."

login: BIOS Version: 16.7
PEI start.
CPU PEI initialization.
Wait BMC self-test result.
BMC self-test: OK.
BIOS Version: 16.7
PEI start.
CPU PEI initialization.
Wait BMC self-test result.
BMC self-test: OK.
UPI initialization.
CPU initialization.
Running full memory initialization.
CPU reset.
BIOS Version: 16.7
PEI start.
CPU PEI initialization.
Wait BMC self-test result.
BMC self-test: OK.
UPI initialization.
CPU initialization.
Running full memory initialization.
DIMM F0: NVDIMM in ERROR condition (status = 00000801).
SPI FLASH: Primary BIOS
PEI end.
DXE start.
USB initialization.
PCI host bridge initialization.
CSM initialization.
PCI Bus initialization start.
BDS start.
Console output devices connect.
BIOS Version: 16.7
PEI start.
CPU PEI initialization.
Wait BMC self-test result.
BMC self-test: OK.
UPI initialization.
CPU initialization.
Running full memory initialization.

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