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NVMe disk missing on one controller during cluster setup

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ontap-9
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hw
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Applies to

  • AFF A20
  • AFF A90
  • ONTAP 9

Issue

  • Disk on slot 22 (or any other slot) missing during or after cluster setup as seen on maintenance mode

*> disk show -p
Local System ID: 12345678

  DISK       OWNER                  POOL      SERIAL NUMBER 
------------ ------------           ----      -------------  
0n.21                  (00000000)   Pool0  S12345677891011    
0n.20                  (00000000)   Pool0  S71232435456671    
0n.2                   (00000000)   Pool0  S71123254315213    
0n.0                   (00000000)   Pool0  S71032483294231   
0n.3                   (00000000)   Pool0  S74920384923921    
0n.23                  (00000000)   Pool0  S71394032149032   
0n.1                   (00000000)   Pool0  S73489392483291    

  • Same disk visible on other slots

*> disk show -p
Local System ID: 12345678

  DISK       OWNER                  POOL      SERIAL NUMBER 
------------ ------------           ----      ------------- 
0n.21                  (00000000)   Pool0  S12345677891011   
0n.20                  (00000000)   Pool0  S71232435456671   
0n.2                   (00000000)   Pool0  S71123254315213   
0n.0                   (00000000)   Pool0  S71032483294231   
0n.3                   (00000000)   Pool0  S74920384923921   
0n.23                  (00000000)   Pool0  S71394032149032    
0n.1                   (00000000)   Pool0  S73489392483291  
0n.19                  (00000000)   Pool0  S71312312312312   

  • Events reported on console during boot

Jun 01 14:08:41 [localhost:diskown.errorDuringIO:error]: error 3 (disk failed) on disk 374E3630:59A00526:00253854:00000002:00000000:00000000:00000000:00000000:00000000:00000000 (S/N N/A) while opening disk
Jun 01 14:08:41 [localhost:diskown.errorDuringIO:error]: error 3 (disk failed) on disk 374E3630:59A00473:00253854:00000002:00000000:00000000:00000000:00000000:00000000:00000000 (S/N N/A) while opening disk

Jun 02 15:31:34 [localhost:nvme.ssd.attach.error:error]: NVMe SSD encountered error: "ctrlr construct failed" on slot 22. Could not attach drive.
Jun 02 15:31:39 [localhost:nvme.ssd.attach.error:error]: NVMe SSD encountered error: "ctrlr construct failed" on slot 22. Could not attach drive.

  • If the node is up in ONTAP, the following may be seen in the nodeshell command output storage show shelf

Working node:

              Device       Port         Negotiated    Medium       Device       Port          Negotiated   Received
Disk   Port      Max Link     Max Link     Link          Max Link     Max Lane     Max Lane      Lane         Error        Bad TLP      Bad DLLP     Uncorrectable  Correctable
Id     State     Speed        Speed        Speed         Speed        Width        width         width        Count        Count        Count        Errors         Errors
                 (GT/s)       (GT/s)       (GT/s)        (GT/s)
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
[ 0 ]  OK        16.0         16.0         16.0          8.0          2            2            2             0            0            0            0              0
[ 1 ]  OK        16.0         16.0         16.0          8.0          2            2            2             0            0            0            0              0
[ 2 ]  OK        16.0         16.0         16.0          8.0          2            2            2             0            0            0            0              0
[ 3 ]  OK        16.0         16.0         16.0          8.0          2            2            2             0            0            0            0              0

Affected node:

                 Device       Port         Negotiated    Medium       Device       Port          Negotiated   Received
Disk   Port      Max Link     Max Link     Link          Max Link     Max Lane     Max Lane      Lane         Error        Bad TLP      Bad DLLP     Uncorrectable  Correctable
Id     State     Speed        Speed        Speed         Speed        Width        width         width        Count        Count        Count        Errors         Errors
                 (GT/s)       (GT/s)       (GT/s)        (GT/s)
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
[ 0 ]  OK        16.0         16.0         16.0          8.0          2            2            2             0            0            0            0              0
[ 1 ]  OK        16.0         16.0         16.0          8.0          2            2            2             0            0            0            0              0
[ 2 ]  OK        16.0         16.0         16.0          8.0          2            2            2             0            0            0            0              0
[ 3 ]  DIS/DLL   NA           16.0         2.5           8.0          0            2            0             0            0            0            0              0

  • If seen during setup, swapping the nodes between slots of the chassis results in the issue follows the node

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