NETWORK INTERFACE CARD FATAL ERROR - AutoSupport Message
Applies to
- ONTAP 9
- EMS event: netif.fatal.err
- T6 Ethernet network device (onboard and PCIe slot)
- NIC or I/O module FRU:
- X1146A, X91146A, X1116A
- Onboard ports:
- AFF A800, AFF C800, ASA A800, ASA C800: e0a, e0b
- AFF A320: e0g, e0h
Event Summary
This message occurs when a T6 Ethernet network interface card (NIC) encounters a fatal error.
Validate
AutoSupport Message
HA Group Notification from <node> (EMS netif.fatal.err) ALERT
EMS Log
event log show -severity * -message-name *fatal*
[node_name: notifyd: netif.fatal.err:ALERT]: The network device in slot 0 encountered fatal error e0a/e0b
[node_name: notifyd: netif.fatal.err:ALERT]: The network device in slot 1 encountered fatal error e1a/e1b
Command Line
system node run -node <node name> -command sysconfig
Onboard ports:
slot 0: Dual 40/100G Ethernet T62100-MEZZ
e0a MAC Address: d0:39:ea:34:0b:12 (auto-unknown-fd-down)
QSFP Vendor: Molex
QSFP Part Number: 112-00595
QSFP Serial Number:
e0b MAC Address: d0:39:ea:34:0b:11 (auto-unknown-fd-down)
QSFP Vendor: Molex
QSFP Part Number: 112-00595
QSFP Serial Number:
NIC in PCIe slot:
slot 1: Dual 40/100G Ethernet T62100-CR
e1a MAC Address: 00:07:43:11:22:33 (auto-unknown-fd-down)
QSFP Vendor: Amphenol
QSFP Part Number: 112-00595
QSFP Serial Number:
e1b MAC Address: 00:07:43:11:22:34 (auto-unknown-fd-down)
QSFP Vendor: Amphenol
QSFP Part Number: 112-00595
QSFP Serial Number: 1
Device Type: T6 2
Firmware Version: 1.26.4.0
Part Number: 110122860D0
Hardware Revision: 0
Serial Number:
Resolution
Please contact NetApp Technical Support and reference this article for further assistance. The solution might require a part replacement.
Additional Information
N/A