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Multiple sensors reporting unavailable status on NS224 disk shelf

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Category:
disk-shelves
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hw
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Applies to

NS224 disk shelf

Issue

  • Multiple sensors on the shelf report either as unavailable or N/A.

cluster1::> system node run -node <nodename> -command environment status

Shelf status: normal condition
        SES Configuration, shelf 0:
         logical identifier=XXXXXXXXXXXXXXXXXX
         vendor identification=NETAPP  
         product identification=NS224NSM100
         product revision level=0131
        Vendor-specific information:
         Product Serial Number: XXXXXXXXXXXXXXX
        Power Supply installed element list: 2; with error: none
        Power Supply information by element:
          [1] Serial number: <N/A>  Part number: <N/A>
              Type: <N/A>
              Firmware version: <N/A>
              Swaps: 0
          [2] Serial number: XXXXXXXXXXXXXX  Part number: DPS-1600AB-18 C
              Type: 00
              Firmware version: 00.15.04  
              Swaps: 0
        Voltage Sensor installed element list: 2; with error: none
        Shelf voltage by element:
          [1] Unavailable
          [2] 12.01 Volts  Normal voltage range
        Current Sensor installed element list: 2; with error: none
        Shelf current by element:
          [1] Unavailable
          [2] 18980 mA  Normal current range
        Cooling Unit installed element list: 11, 12, 13, 14, 15, 16, 17, 18, 19, 20; with error: none
        Cooling Units by element:
          [1] Unavailable
          [2] Unavailable
          [3] Unavailable
          [4] Unavailable
          [5] Unavailable
          [6] Unavailable
          [7] Unavailable
          [8] Unavailable
          [9] Unavailable
          [10] Unavailable
          [11] 6780 RPM
          [12] 6440 RPM
          [13] 6400 RPM
          [14] 6510 RPM
          [15] 6480 RPM
          [16] 8270 RPM
          [17] 7820 RPM
          [18] 7950 RPM
          [19] 8150 RPM
          [20] 8140 RPM       
        ES Electronics information by element:
          [1] Serial number: <N/A>  Part number: <N/A>
              CPLD version: <N/A>  Swaps: 0
          [2] Serial number: XXXXXXXXXXXX  Part number: 111-04256+B4
              CPLD version: 1F  Swaps: 0

  • All affected sensors are located on the same module.

 

 

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