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DS460C (DS460-12) multiple SHELF_FAULT and SHELF COOLING UNIT FAILED reported by ONTAP

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Category:
ontap-9
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hw
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Applies to

  • ONTAP 9
  • DS460C (DS460-12)

Issue

  • Multiple SHELF_FAULT and SHELF COOLING UNIT FAILED  seen in AutoSupports:

HA Group Notification (SHELF_FAULT) ERROR.

HA Group Notification (SHELF COOLING UNIT FAILED) EMERGENCY

  • Shelf fault and shelf cooling unit failed errors would be recovered and become normal within a short of times. 

Example:  

[?] Mon Feb 20 19:47:52 +0800 [n19911002-01: dsa_worker5: ses.status.fanInfo:info]: DS460-12 (S/N xxxx) shelf 20 on channel 0a cooling fan information for Cooling element 1: normal status.
[?] Mon Feb 20 19:47:52 +0800 [n19911002-01: dsa_worker5: ses.status.fanInfo:info]: DS460-12 (S/N xxxx) shelf 20 on channel 0a cooling fan information for Cooling element 2: normal status.
[?] Mon Feb 20 19:47:52 +0800 [n19911002-01: dsa_worker5: ses.status.fanInfo:info]: DS460-12 (S/N xxxx) shelf 20 on channel 0a cooling fan information for Cooling element 3: normal status.
[?] Mon Feb 20 19:47:52 +0800 [n19911002-01: dsa_worker5: ses.status.fanInfo:info]: DS460-12 (S/N xxxx) shelf 20 on channel 0a cooling fan information for Cooling element 4: normal status.
[?] Mon Feb 20 19:47:52 +0800 [n19911002-01: dsa_worker5: ses.status.fanInfo:info]: DS460-12 (S/N xxxx) shelf 20 on channel 0a cooling fan information for Cooling element 5: normal status.
[?] Mon Feb 20 19:47:52 +0800 [n19911002-01: dsa_worker5: ses.status.fanInfo:info]: DS460-12 (S/N xxxx) shelf 20 on channel 0a cooling fan information for Cooling element 6: normal status.
[?] Mon Feb 20 19:47:52 +0800 [n19911002-01: dsa_worker5: ses.status.fanInfo:info]: DS460-12 (S/N xxxx) shelf 20 on channel 0a cooling fan information for Cooling element 7: normal status.
[?] Mon Feb 20 19:47:52 +0800 [n19911002-01: dsa_worker5: ses.status.fanInfo:info]: DS460-12 (S/N xxxx) shelf 20 on channel 0a cooling fan information for Cooling element 8: normal status.
[?] Mon Feb 20 19:48:00 +0800 [n19911002-01: monitor: monitor.globalStatus.ok:notice]: The system's global status is normal. 


[?] Tue Feb 21 10:36:51 +0800 [n19911002-01: statd: monitor.shelf.fault.ok:notice]: Fault previously reported on disk storage shelf attached to channel 0a has been corrected.
[?] Tue Feb 21 10:37:00 +0800 [n19911002-01: monitor: monitor.globalStatus.ok:notice]: The system's global status is normal.
 

  • All of the cooling units are fault in output of environment
Cooling Unit installed element list: 1, 2, 3, 4, 5, 6, 7, 8; with error: 1, 2, 3, 4, 5, 6, 7, 8

 

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