Multiple sensors reporting unavailable status on DS4246 disk shelf
Applies to
- DS4246
- DS4243
- DS2246
Issue
- Temperature sensor 1-10 on the shelf are showing with unavailable.
- Sensor 11 and 12 on the shelf are showing normal status.
Example:
Channel: 2b
Shelf: 51
SES device path: local access: 9a.51.99
Module type: IOM6; monitoring is active
Shelf status: critical condition
SES Configuration, shelf 51:
vendor identification=NETAPP
product identification=DS4246
product revision level=0191
Vendor-specific information:
Status reads attempted: 1877499; failed: 12
Cooling Unit installed element list: ; with error: none
Temperature Sensor installed element list: 1, 2, 11, 12; with error: none
Shelf temperatures by element:
[1] Unavailable
[2] Unavailable
[3] Unavailable
[4] Unavailable
[5] Unavailable
[6] Unavailable
[7] Unavailable
[8] Unavailable
[9] Unavailable
[10] Unavailable
[11] 22 C (71 F) Normal temperature range
[12] 23 C (73 F) Normal temperature range