Skip to main content
NetApp Knowledge Base

Key manager servers show not-responding

  1. Last updated
  2. Save as PDF
Views:
711
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9
  • KMIP
  • Thales Key Server
  • HasiCorp Key Server
  • IBM SLKM 

Issue

Configuration of the key manager servers consistently show not-responding in the event log.  To check the key manager status you can perform the following:

valt-01::> key-manager show -status
  (security key-manager show)

Node                    Port    Registered Key Manager       Status
----------------------  ------  ---------------------------  ---------------
valt-01-01         5696    10.36.xx.2x                 not-responding
valt-01-01         5696    10.46.xx.2x                 available
valt-01-01         5696    10.46.xx.2x                 not-responding
valt-01-01         5696    10.149.xx.1x                 not-responding

 

MGWD logs show events similar to:

5/24/2021 11:21:10 amp-01-02  ALERT  km.keyserver.notavailable: The external key management server "10.46.xx.2x:5696" is not available for Vserver "amp-01", status: "not-responding".

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.