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Intermittent HW_Assist errors are seen in EMS

  1. Last updated
    Mar 14, 2025
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Category:
fas-systems
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hw
Last Updated:
3/14/2025, 9:29:37 AM

 

Applies to

  • AFF and FAS systems
  • ONTAP 9

Issue

  • HW assist keep alive messages are missed intermittently from the partner node, the error is rectified within two minutes:

[Node-01: cf_hwassist: cf.hwassist.missedKeepAlive:error]: HW-assisted takeover missing keep-alive messages from HA partner (Node-02).
[Node-01: cf_hwassist: cf.hwassist.recvKeepAlive:info]: hw_assist: Received hw_assist KeepAlive alert from partner(Node-02).

  • Keep-Alive Status  of hwssist reports below error:

Cluster::>  storage failover hwassist show
Node
-----------------
Node-01
                             Partner: Node-02
                    Hwassist Enabled: true
                        Hwassist IP: 10.XX.XX.11
                       Hwassist Port: 4444
                      Monitor Status: active
                     Inactive Reason: -
                   Corrective Action: -
                   Keep-Alive Status: Error: did not receive hwassist keep alive alerts from partner.
Node-02
                             Partner: Node-01
                    Hwassist Enabled: true
                         Hwassist IP: 10.XX.XX.12
                       Hwassist Port: 4444
                      Monitor Status: active
                     Inactive Reason: -
                   Corrective Action: -
                   Keep-Alive Status: Error: did not receive hwassist keep alive alerts from partner.

 

 

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