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Flash Cache card experiences Failed Internal

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Applies to

  • ONTAP 9
  • Flash Cache 2

Issue

  • "sysconfig -a" shows "Failed Internal" as Flash Cache State.
slot 9: Flash Cache 2 (2.0 TB)
Serial Number:      9496571334
Part Number:        111-00904
Board Revision:     E0
Model Name:         X1975A-R6
FPGA Release:       3.4
FPGA Build:         201407151914
State:              Failed Internal
  • The following events can be seen in EMS logs:
Mon Jan 30 16:12:36 +0800 [n05: fmm_main: callhome.flash.cache.failed:alert]: Call home for Flash Cache FAILED
Mon Jan 30 16:12:36 +0800 [n05: fmm_main: fmm.domain.card.failure:error]: Flash Cache in slot 9 (Model: X1975A-R6, Serial#: 9496571334, Part#: 111-00904): Flash device failed and performance might be degraded. Check the EMS log for related events, such as iomem.*.

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