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Flash Cache NVMe firmware upgrade fails with error 'nvme.fw.program.failed'

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fas-systems
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hw
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Applies to

  • FAS8200
  • Flash Cache NVMe (Model Name: X3311A)

Issue

  • Unable to upgrade firmware version from NA00 or NA01 to NA03.
  • EMS reports the following error.

[XXXX: fc_fw_check: nvme.fw.program.failed:error]: NVMe caching module in slot 4 with serial number XXXX, and model number X3311A failed to download firmware version vendor specific to the drive with error code 0xe00002200209.

  • Affected Flash Cache NVMe Model Name can be confirmed via 'sysconfig -a'.

slot 4: Flash Cache NVMe
Serial Number: XXXX
Part Number: 119-00329
Hardware Revision: A0
Firmware Version: NA00
Model Name: X3311A     
Capacity: 1024 GB

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