EMS reports ACP Processor error for SAS shelf ACP processor

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Category:: ontap-9

Specialty:: hw

Last Updated:

Applies to

Alternate control path (ACP)
Service Processor (SP)
Baseboard Management Controller(BMC)

Issue

Error is reported on the IOM fixing on motherboard
EMS reports Call home for SHELF_FAULT and ACP Processor error for SAS shelf ACP processor

[?] Tue Mar 23 04:37:00 JST [cluster-01: dsa_worker3: ses.status.ACPError:critical]: DS2126 (S/N SHJSGXXXXXXXXXX) shelf 0 on channel 0a ACP Processor error for SAS shelf ACP processor 1: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A.

[?] Tue Mar 23 04:37:00 JST [cluster-01: monitor: monitor.globalStatus.critical:critical]: Disk shelf fault.

[?] Tue Mar 23 04:37:09 JST [cluster-01: statd: monitor.shelf.fault:critical]: Fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.

[?] Tue Mar 23 04:37:09 JST [cluster-01: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT

storage show fault reports Alternate Control Path is critical

Vendor Unique Element 85-IOM6E: (ACP)

Element Status Status Bytes Status Descriptions

1 [IOM6E A] : CRITICAL 02,00,00,40 FAIL

2 [IOM6E B] : OK 01,00,00,00

Vendor Unique Element 85-IOM12E: (ACP) Element Status Status Bytes Status Descriptions 1 [IOM12E A] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL 2 [IOM12E B] : OK 01,18,00,00 NO ACPP, INBACP

Vendor Unique Element 85-IOM12E: (ACP) Element Status Status Bytes Status Descriptions 1 [IOM12E A] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL 2 [IOM12E B] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL

Vendor Unique Element 85-IOM12: (ACP) Element Status Status Bytes Status Descriptions 1 [IOM12 A] : OK 01,18,00,00 NO ACPP, INBACP 2 [IOM12 B] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL