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Drawer failing in DS460C shelf causes drives to go missing and possible multidisk panic

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Category:
disk-shelves
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hw
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Applies to

  • DS460C disk shelf
  • ONTAP 9

Issue

  • All drives on one drawer go missing from the system
Tue Feb 22 14:46:06 +0000 [node-01: config_thread: raid.config.filesystem.disk.missing:info]: File system Disk /aggr_n2_root/plex0/rg0/0a.10.51 Shelf 10 Drawer 5 Slot 3 Bay 51 [NETAPP   X376_WVELE08TA07 NA01] S/N [XXXXXXXX] UID [5000CCA0:C254217C:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000] is missing.
Tue Feb 22 14:46:06 +0000 [node-01: config_thread: raid.config.filesystem.disk.missing:info]: File system Disk /aggr2/plex0/rg0/0a.10.48 Shelf 10 Drawer 5 Slot 0 Bay 48 [NETAPP   X376_WVELE08TA07 NA01] S/N [XXXXXXXX] UID [5000CCA0:C2554E84:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000] is missing.
Tue Feb 22 14:46:06 +0000 [node-01: config_thread: raid.config.filesystem.disk.missing:info]: File system Disk /aggr2/plex0/rg0/0a.10.49 Shelf 10 Drawer 5 Slot 1 Bay 49 [NETAPP   X376_WVELE08TA07 NA01] S/N [XXXXXXXX] UID [5000CCA0:C25420D4:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000] is missing.
Tue Feb 22 14:46:06 +0000 [node-01: config_thread: raid.config.filesystem.disk.missing:info]: File system Disk /aggr2/plex0/rg0/0a.10.50 Shelf 10 Drawer 5 Slot 2 Bay 50 [NETAPP   X376_WVELE08TA07 NA01] S/N [XXXXXXXX] UID [5000CCA0:C25072D4:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000] is missing.
Tue Feb 22 14:46:06 +0000 [node-01: config_thread: raid.config.filesystem.disk.missing:info]: File system Disk /aggr2/plex0/rg0/0a.10.52 Shelf 10 Drawer 5 Slot 4 Bay 52 [NETAPP   X376_WVELE08TA07 NA01] S/N [XXXXXXXX] UID [5000CCA0:C2559CB0:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000] is missing.
  • One or both nodes in the HA pair may reboot due to multi disk panic
Tue Feb 22 14:46:06 +0000 [node-01: config_thread: cf.multidisk.fatalProblem:error]: Node encountered a multidisk error or other fatal error while waiting to be taken over. aggr aggr2: raid volfsm, fatal multi-disk error..  Raid type - raid_tec Group name plex0/rg0 state NORMAL. 6 disks failed in the group. Disk /aggr2/plex0/rg0/0a.10.58 Shelf 10 Drawer 5 Slot 10 Bay 58 [NETAPP   X376_WVELE08TA07 NA01] S/N [XXXXXXXX] UID [5000CCA0:C250C3CC:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000] error: no valid path to disk. Disk /aggr2/plex0/rg0/0a.10.55 Shelf 10 Drawer 5 Slot 7 Bay 55 [NETAPP   X376_WVELE08TA07 NA01] S/N [XXXXXXXX] UID [5000CCA0:C2559D28:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000] error: disk does not exist. Disk 0a.10.48 Shelf 10 Drawer 5 Slot 0 Bay 48 [NETAPP   X376_WVELE08TA07 NA01] S/N [XXXXXXXX] UID [5000CCA0:C2554E84:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000] error: no valid path to disk. Disk 0a.10.49 Shelf 10 Drawer 5 Slot 1 Bay 49.
  • sysconfig -a will show 12 drives in the shelf missing.  There are 60 drives (0-59) on a DS460C shelf.
    • Drawer 1 contains drives 0-11
    • Drawer 2 contains drives 12-23
    • Drawer 3 contains drives 24-35
    • Drawer 4 contains drives 36-47
    • Drawer 5 contains drives 48-59
  • From sysconfig -a
10.38: NETAPP   X376_WVELE08TA07 NA01 7486.1GB 520B/sect (XXXXXXXX)
10.39: NETAPP   X376_WVELE08TA07 NA01 7486.1GB 520B/sect (XXXXXXXX)
10.40: NETAPP   X376_WVELE08TA07 NA01 7486.1GB 520B/sect (XXXXXXXX)
10.41: NETAPP   X376_WVELE08TA07 NA01 7486.1GB 520B/sect (XXXXXXXX)
10.42: NETAPP   X376_WVELE08TA07 NA01 7486.1GB 520B/sect (XXXXXXXX)
10.43: NETAPP   X376_WVELE08TA07 NA01 7486.1GB 520B/sect (XXXXXXXX)
10.44: NETAPP   X376_WVELE08TA07 NA01 7486.1GB 520B/sect (XXXXXXXX)
10.45: NETAPP   X376_WVELE08TA07 NA01 7486.1GB 520B/sect (XXXXXXXX)
10.46: NETAPP   X376_WVELE08TA07 NA01 7486.1GB 520B/sect (XXXXXXXX)
10.47: NETAPP   X376_WVELE08TA07 NA01 7486.1GB 520B/sect (XXXXXXXX)
<<missing>>
11.0: NETAPP   X376_WVELE08TA07 NA01 7486.1GB 520B/sect (XXXXXXXX)
 

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